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Deputy Manager
3 months ago
The HR Senior Associate is accountable for supporting service delivery related to the US & Canada Total Rewards Programs (Heath & Insurance, Disability, Benefits and Pension etc). The role will be responsible for updating HR Tools, processing invoices, Vendor liaison, Service escalation mgmt with appropriate team/vendor etc. Position will also be responsible for supporting the Benefits and Disability SPA Boxes and reviewing participant and HRBP issues and ensuring proper team responds. The role provides reporting as well as support/training to the HR team.Responsibilities
Reviews participant & HRBP escalations via SPA boxes (Benefits and Disability) and directs to proper team for resolutionCarry subject expertise on Benefits, Employee insurance, disability, LTD/STD to work with vendors and support the process overallEnsuring all claims and appeals are documented and forwarded for time bound responsesAudits LTD eligibility for WC cases to ensure accurate submission to InsurerCoordinate H&I & Retirement quarterly SOX compliance documentation to key reviewersManages Retirement Gift Reimbursement for PFCManages Tuition Reimbursement for PBCManages RRSP & DCPP Cheques Remittance for Leaves and Maternity LeavesManages invoice process for disability, leaves, benefits and pensionCreates Medical Management cases in Morneau Shepell PortalCreates SAP changes report weekly and distributes to HRSupports reporting process for period, quarterly and annual reports, including maintenance of program hierarchy with vendorManages continuation of benefits requirements for severances with ManulifeManages EI sub-plan program requirements related to CBA renewalsManages EI program reduction requirements to meet compliance criteriaManages STD pay process and PepsiCo Canada Leaves and Claims (PCLC) program portal. Includes coaching/training for HR on STD pay process and maintaining/updating SOP for HR related to these processes as well as working directly with vendors to resolve issues related to STD pay and portal errors.Manages requirements related to system feeds, error reports, etc. by working directly with vendors to resolve issues and supports implementation of system upgrades as needed.Support YE process for benefits and pension (ie. auditing of pension records, reports to Alight for year-end taxation, etc.)Qualifications
Min. Bachleors degree, preferably in HR2-5 yrs experience in Benefits, Insurance & Disability or similar environment support for USA & CanadaDecision making abilities, problem solving skillsAbility to work independently and proactively on all regular / daily activitiesProject, Workload, Priorities management skillsAbility to communicate professionally and effectively with all levels of company personnel and vendors