Junior International Telecaller

3 weeks ago

Pune, Maharashtra, India Way2cloud Full time

Job Title: Junior Telecaller - US Doctor's Care Coordinator

Location: Pune (Hybrid)

Job Type :Full-time (Hybrid)

Company Description:

Way2Cloud is a dynamic healthcare services provider dedicated to facilitating seamless patient care experiences. We specialize in assisting US doctor's offices in managing appointment scheduling and patient balances. Our team of telecallers plays a pivotal role in ensuring efficient patient engagement and satisfaction.

Job Description:

As a Telecaller at Way2Cloud, you will be responsible for communicating with US doctor's offices to schedule patient appointments and collect pending balances. You will work closely with healthcare professionals to ensure a smooth and organized process, contributing to enhanced patient satisfaction and operational efficiency.

Key Responsibilities

1. Appointment Scheduling: Coordinate with US doctor's offices to schedule patient appointments based on availability and patient preferences.

2. Patient Engagement: Communicate effectively with patients to confirm appointments and provide necessary information regarding upcoming visits.

3. Pending Balance Collection: Follow up with patients regarding outstanding balances, providing assistance in payment processing and resolving any billing inquiries.

4. Data Management: Maintain accurate and up-to-date records of appointments, patient information, and pending balances using basic MS Excel skills.

5. Communication: Build and maintain professional relationships with US doctor's office staff through clear and concise communication via phone and email.

**Required Skills:**

1. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with healthcare professionals and patients.

2. Customer Service: Prior experience in customer service or healthcare support roles preferred, with a focus on delivering exceptional patient experiences.

3. Organizational Skills: Ability to manage multiple tasks efficiently, prioritize workload, and maintain attention to detail in a fast-paced environment.

4. Basic MS Excel Skills: Proficiency in basic spreadsheet functions (e.g., data entry, formatting, sorting) to manage and update appointment and patient balance records.

5. Adaptability: Capacity to adapt to changing priorities and operational needs, with a flexible approach to work schedules and tasks.

6. Work Timings:  The Candidate should be comfortable working in the US Shift, i.e. 4:30 PM to 1:30 AM IST or 5:30 PM to 2:30 AM IST

Qualifications:

- Graduation and equivalent required.

- Previous experience in a Tele-calling, customer service, or healthcare support role preferred.

- Must have a reliable internet connection and access to a quiet workspace for remote work.

Benefits:

  • Competitive compensation package based on experience and performance.
  • Opportunities for career growth and professional development in the US healthcare industry.
  • Majority work is to be done remotely
  • Medical Insurance of 3Lacs plus accident coverage for Employee + Spouse/Child from Company postconfirmation

Join our team at Way2Cloud and make a meaningful impact on patient care delivery while enjoying the flexibility of hybrid work. Apply today to embark on a rewarding career journey with us

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