E-Commerce Automotive Spare Parts Customer Service Representative

3 weeks ago

Delhi, India Newparts, Inc. Full time

Job Description: Automotive Customer Service RepresentativeLocation: Remote (North American Hours)Desired Skills and Experience:- Education: Bachelor's degree in Engineering- Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)Key Duties and Responsibilities:- Manage daily customer requests through a shared mailbox and provide member support across multiple channels.- Ensure customer satisfaction by addressing complaints and inquiries promptly.- Conduct product sales and process returns and related requests.- Identify and assess customers' needs to achieve satisfaction.- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.- Maintain records of customer interactions, comments, and complaints.- Provide feedback to management regarding customer issues, concerns, and emerging trends.- Adhere to communication procedures, guidelines, and policies.- Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.- Develop and document knowledge into useful content.- Continuously enhance knowledge of products and services.- Achieve or surpass performance targets.- Participate in training and development programs to enhance customer service skills and knowledge.Requirements and Skills:- Demonstrated experience in customer service.- Automotive repair, parts, and component knowledge (required).- Technical or engineering experience.- Proficiency in English.- Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.- Ability to multitask, prioritize tasks, and manage time efficiently.- Maintain a positive, empathetic, and professional demeanor with customers.- Customer-centered approach with adaptability to various customer personalities.- Teamwork skills for working with team members and other departments.- Ability to work remotely in shifts aligned with market operational hours.- Digital literacy.- Willingness to achieve goals and pursue self-improvement.- Capability to perform effectively under pressure.- Ability to work North American working hours.Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team

  • E-Commerce Automotive Spare Parts Customer Service Representative

    1 day ago

    Delhi, India Newparts, Inc. Full time

    Job Description: Automotive Customer Service Representative Location: Remote (North American Hours) Desired Skills and Experience: Education: Bachelor's degree in Engineering Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred) Key Duties and Responsibilities: Manage daily customer requests through a shared...

  • Bdm - Automotive Spares Operations

    1 week ago

    Delhi, India Spare Care Solutions Full time

    As BDM, you’ll be responsible to drive company’s objective of offering services to all the major automotive dealerships in your area of operation and servicing the existing clients to exceed their expectations from the company. The incumbent is expected to do following: a. Client Acquisition/ Business Development/ Existing Client Servicing & Receivables...

  • E-commerce Executive

    2 weeks ago

    Delhi, India E commerce guru Full time

    Hi All, Urgent hiring! We have an opening for E-commerce Executive in our organization. **Responsibilities: -** - Create product listings on Amazon, Flipkart, Snapdeal, Paytm etc. - Content creation and Cataloguing. - Order processing and dispatch of products. - Coordinate with client to ensure inventory data. - Address customer complaints. - Coordinate...

  • E-commerce Associate

    1 week ago

    Delhi, India E commerce guru Full time

    Hi All, **1. **Create product listings on Amazon, Flipkart, Snapdeal, Paytm etc.** **2. **Content creation and Cataloguing** **3. **Order processing and dispatch of products** **4. **Coordinate with client to ensure inventory data** **5. **Address customer complaints** **6. **Coordinate with Market places for deals and promotions** **7. **Consulting...

  • E-commerce Executive

    2 weeks ago

    Janakpuri, Delhi, Delhi, India Kayra E-commerce pvt ltd Full time

    **Job description** - Manage and maintain our Amazon Seller Central account, ensuring compliance with Amazon's policies and guidelines. - Optimize product listings, including titles, bullet points, descriptions, and images, to maximize visibility and conversion rates. - Conduct keyword research and implement SEO strategies to improve product discoverability...

  • Models Required For E-Commerce Photo Shoot

    7 days ago

    Delhi Division, India Marurang E-commerce Private Limited Full time

    Models Required For E-Commerce Photo Shoot & Ad Shoot Category: MODEL Language: Hindi, English Posted on: April 17, 2023 Expires on: May 17, 2023 Duration: Part time About Recruiter Project Description Need only models for e-commerce photoshoots & ad shoots. Applicants must have good acting skills. Location - Jaipur. Budget as per profile. Roles Model...

  • Inventory Planner

    4 days ago

    Delhi, Delhi, India Spare Care Solutions Full time

    As Inventory Planner, you’ll be responsible to: a. Inventory Planning of Spare Parts and Accessories for the Automotive Dealerships of Multiple Brands as per the defined guidelines of the company b. Drive Inventory Optimization, Availability Improvement, reduction of accumulation of Non-Moving Stocks and Track business performance at Automotive...

  • E-commerce Executive

    2 days ago

    Delhi, Delhi, India kaloniya auto parts Full time

    need a e - commerce expert who know to process order/ graphic design / and listing product Pay: ₹9,810.99 - ₹15,000.00 per month Schedule: - Day shift **Experience**: - E-commerce: 1 year (preferred) - total work: 1 year (preferred) Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Delhi, India Comfort Click Full time

    As a Multilingual Customer Service Representative (Portuguese / Polish / Finnish), you will be responsible for handling customer inquiries across calls, chats, and emails. You’ll work closely with internal teams to ensure timely and accurate resolution of customer requests while maintaining a high level of service in your respective language.Key...

  • Customer Service Representative

    2 weeks ago

    Delhi, India Comfort Click Full time

    As a Multilingual Customer Service Representative (Portuguese / Polish / Finnish), you will be responsible for handling customer inquiries across calls, chats, and emails. You’ll work closely with internal teams to ensure timely and accurate resolution of customer requests while maintaining a high level of service in your respective language. Key...