Operations Engineer

2 weeks ago

delhi, India iSoftStone Full time
Operation Engineer
What We’re Looking For
As an Operation Engineer, you’ll be responsible for ensuring the stability and reliability of the systems you operate by taking ownership as well as sticking to the operation process. You’ll need to triage issues which are either proactively identified or passively reported. With your insights of the systems as well good collaboration with other teams you will serve as a key role for solving incidents happened as well as reducing the incident rate. Your day to day job will also include supporting production release, drafting incident report, shaping monitoring tools as well as resolving service requests.
What You’ll Generally Be Doing
Identify both infrastructure and application issues proactively by appropriately using monitoring systems
Support incident triage, define the impact scope and report incidents on a timely manner
Coordinate with developers to do root cause analysis and solve issues, come up with ways of mitigation if issues cannot be resolved immediately
Draft detailed incident report, identify and analyze recuring issues, suggest ways of prevention
Support production release and post release verification base on release runbook
Receive and resolve service request from ticketing system
Help operation manager on enhancing operation process and preparing necessary operation documentation
Actively participate in technical discussion and to be able to coordinate with other teams on other required tasks
What You’ll Need
5+ years proven work experience in system monitoring and operation is a must
Experience with cloud services, Azure and GCP is a must
Experience in operating services deployed on Kubernetes cluster/ K8S is a must
Experience in operating Couchbase Database, MongoDB as well as Postgresql DB is preferred
Experience in operating Flink, Kafka and Zookeeper based systems is preferred
Good understanding on various monitoring systems such as Grafana, Prometheus, Azure Monitor, Firebase, etc.
Proficient in scripting language such as shell and bash, ability to automate execution of scripts using pipeline is preferred
Teamwork spirit with strong problem solving skills
Strong analytical and time management skills
Ownership spirit and ‘Can do’ mentality
Bachelors or Masters in Computer Science or Engineering, or equivalent relevant technical field
Proficient spoken and written English is a must

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