Specialist System Engineer
2 weeks ago
Bangalore, IndiaPermanent contractIT (Information Technology)
Responsibilities
Global Technology Services is one of the largest shared service centers for IT infrastructures ensuring the 24/7 quality and continuity of our infrastructures and their resilience to incidents, aligned with RESG/GTS norms & standards in the areas of: End User Support, Database & Systems Administration, Data Centre Services and Command Centre.Department / Project Overview – USU Team part of GTS under the area of End User Support provides services
Profile required
Key Responsibilities –-Good Knowledge on Basic Networking, Servers, Windows 10/11-Good knowledge on Asset Management, E-Waste Management-Work under pressure and fast-paced environment to resolve issues quickly and ensure the daily operation is smooth.-Perform BOD /EOD controls / Health check to assure infra services are in optimal condition before the start of BAU activities.-Perform Operational Procedures provided to support Health check and/or Monitoring-Create and maintain technical documentation for support applications-Change management to be followed and execute the changes.-Perform PS/Morse Controls and participate in Goverance callsDelivery and Operations• Ensure quality of the delivery of services provided according to specific and defined KPIs & SLAs.• Oversee levers to improve efficiency on existing perimeter. Develop culture of efficiency.• Ensure production functions are of quality.• Standardized and regular reporting /Dashboard for production activities.• Ensure operational risk management/reporting (risk matrix/capacity management, skills matrix, regulatory risk, compliance,).• Ensure local strategy follows global strategy. Harmonize tooling and process accordingly.
Why join us
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”
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