Customer Support Team Lead

2 weeks ago

Hyderabad, India Live Connections Full time

Greetings from Live Connections Position – Team Lead (Customer Support) Location: Ameerpet -Hyderabad Interview Process: 2 managerial Rounds (face to face interview) Key Requirements: • Qualifications: Any Graduation • Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper • Process Experience: Domestic Inbound Customer Support (Voice Process) • Languages: Excellent communication skills in English, Hindi & Telugu Key Responsibilities: • Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team). • Monitor and drive team performance, productivity, and adherence to service level targets. • Provide regular feedback and coaching to enhance team effectiveness. • Handle customer escalations and ensure prompt resolution. Skills and Abilities: • Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT • Ability to manage pressure and resolve issues efficiently • Excellent interpersonal and communication skills across multiple languages Apply

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    2 weeks ago

    Hyderabad, India Customer Support Full time

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    2 weeks ago

    Hyderabad, India Live Connections Full time

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    hyderabad, India Live Connections Full time

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    5 days ago

    Hyderabad, India Live Connections Full time

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    4 days ago

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    3 days ago

    Hyderabad, India Live Connections Full time

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    Hyderabad, India Live Connections Full time

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  • Customer Support Team Lead

    2 weeks ago

    Hyderabad, India Live Connections Full time

    Greetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: Ameerpet -HyderabadInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:• Qualifications: Any Graduation• Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper• Process Experience: Domestic Inbound Customer...