
Director - Cloud & Infra
4 weeks ago
Hiring: Director – Cloud & Infrastructure
Location:
Pune, Maharashtra (Hybrid – 3 days in office, Should be flexible to extend support to US/UK Hours - Early Mornings/Late Evenings etc)
Salary L range. Flexible for right candidate
What we need -
Somone who is
Heading Internal IT Globally For an IT Services Company, Managing Infra Projects and also handles Pre-Sales Initiative for Infra based business development
Candidates from Captives / Product Companies - Kindly DO NOT APPLY
About Our Client
Our client is a
leading business platform and digital engineering IT Services organization
that partners with global enterprises across
FinTech, Insurance, Higher Education, and E-Commerce
.
Founded in 1999, they have grown to a strong workforce of
1300+ employees
supporting
100+ global clients
from facilities across the US, LATAM, Europe, and India. With deep expertise in
digital transformation, AI/ML, and emerging technologies
, they deliver a consulting-led, integrated suite of enterprise-grade products, services, and solutions.
As part of their continued growth, they are seeking an accomplished
Director – Cloud & Infrastructure
to
lead global infrastructure strategy, operations, and pre-sales engagements
Role Overview
The
Director – Cloud & Infrastructure
will head the organization's Infrastructure Practice globally, with responsibilities spanning
internal IT, customer-facing projects, pre-sales solutioning, vendor management, cybersecurity alignment, and 24x7 command center operations
.
This is a
hands-on leadership role
requiring operational excellence, strategic foresight, and strong customer engagement skills
Key Responsibilities
Leadership & Strategy
- Lead and scale the global Cloud & Infrastructure team, ensuring alignment with business objectives.
- Develop and implement strategies across cloud, on-premises, and hybrid environments.
- Advise senior leadership on infrastructure roadmaps, adoption strategies, and cybersecurity integration.
- Drive a culture of service excellence, innovation, and high team performance.
Cloud & Infrastructure Management
- Oversee design, deployment, and operations of
Azure and AWS environments
. - Manage enterprise IT infrastructure – servers, storage, networks, virtualization – ensuring scalability and uptime.
- Execute hybrid cloud strategies and large-scale cloud migration projects.
Command Center Operations
- Lead 24x7 Command Center / NOC operations for proactive monitoring and incident management.
- Define SLAs, escalation processes, and RCA mechanisms for critical incidents.
Vendor & Partner Management
- Manage global vendor ecosystem including MSPs, cloud providers, and technology partners.
- Negotiate contracts, optimize costs, and ensure service compliance.
Cybersecurity Alignment
- Collaborate with cybersecurity teams to strengthen infrastructure security posture.
- Support vulnerability management, monitoring, and incident response planning.
Pre-Sales & Solutioning
- Partner with sales teams in
customer-facing pre-sales
for Infrastructure and Cybersecurity services. - Develop proposals, SOWs, RFP/RFI responses, and deliver solution workshops/demos.
- Present value-driven solutions to CXOs and decision-makers.
End-User Support
- Oversee global end-user computing and service desk operations.
- Define KPIs for user satisfaction, SLA compliance, and support performance.
Team Management
- Lead, mentor, and grow teams of cloud architects, engineers, NOC staff, and analysts across locations.
- Drive workforce planning, capability building, and succession planning.
Required Qualifications
- 12–15 years
in IT Infrastructure, with
3–5 years in leadership roles
. - Proven expertise in
Azure & AWS architecture, migration, and operations
. - Experience managing
multi-location teams, Command Center/NOC/SOC
operations. - Solid grounding in
cybersecurity practices
and collaboration with security teams. - Strong
vendor management
(contracts, compliance, cost optimization). - Demonstrated
pre-sales expertise
– proposals, solutioning, client workshops. - Hands-on leadership in
end-user support & SLA-driven service management
. - Excellent communication and
C-level stakeholder engagement
skills. - Bachelor's degree in Computer Science/IT/Engineering (Master's preferred).
- Certifications like
Azure Architect, ITIL, PMP, CISSP
are highly desirable.
Preferred Skills
- Familiarity with ITSM tools (ServiceNow, ManageEngine, etc.).
- Experience with Infrastructure-as-Code and automation frameworks.
- Exposure to compliance frameworks (ISO 27001, SOC 2).
- Strong analytical and problem-solving mindset with focus on continuous improvement.
Why Join?
- Lead
global infrastructure operations & pre-sales engagements
for a fast-growing IT services leader. - Drive
cloud transformation & digital infrastructure strategy
at scale. - Be at the intersection of
technology, strategy, and client success
.
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