Employment Success Officer

Description Employment Success Officer Disability Employment Services Gosord Full-Time $34.21 per hour Benefits Fully maintained company vehicle, laptop and phone Access to generous FBT exemptions and meal entertainment benefits Work for a small organisation with a strong alignment to their values & inclusive culture Join Our Passionate Team at Castle At Castle, we’ve been making a difference for over 30 years, helping individuals with diverse abilities lead meaningful lives in the vibrant communities of Newcastle, Hunter, and Central Coast. We’re not just a company; we’re a dedicated team committed to ‘opening a world of possibilities’ through diversity, inclusion, and the value of employment. Your Opportunity Awaits As an Employment Success Officer, you’re not just filling a role; you’re embarking on a fulfilling journey where you’ll combine advocacy, relationship-building, and problem-solving to empower individuals and transform lives. What you’ll be doing: Identifying and addressing barriers to employment, crafting tailored solutions. Building strong relationships with participants, employers, and community networks. Supporting participants through job applications, onboarding, and workplace integration. Providing ongoing mentorship, motivation, and tailored support, especially for those with complex needs. Partnering with employers to create inclusive opportunities and resolve workplace challenges. Delivering post-placement support and maintaining accurate progress records. Promoting Castle’s services and engaging with local businesses to expand our impact. This is a full-time , permanent position based at our Gosford location, with the potential for occasional work at other Castle locations. The Salary for this role is paid based on an award rate starting at $34.21/hr with room to progress to the higher pay points. If you do bring Industry knowledge and experience, there may be potential to align you to a higher pay point. Maximize your earnings with our attractive salary packaging benefits Choose the benefits that best suit your needs and lifestyle, including living expenses (mortgage/rent), meal and entertainment, and even purchasing a car. By paying for these expenses before tax is calculated, you’ll pay less tax and have more money to spend, you are able to claim a total of $18,550 per year. What You’ll Need to Succeed If you do not meet all the listed requirements, please do not let this deter your application or motivation to have a conversation with the hiring manager To excel in this role, you should have: Relevant Certificate IV or specific industry qualification or equivalent knowledge and 3 to 5 years of relevant experience Demonstrated experience or transferable experience in employment services and an enhanced working knowledge of strategies to address barriers to employment Demonstrated ability to communicate flexibly, resolve conflict and work with stakeholders to deliver customer service Demonstrated ability to use Microsoft Office, databases and business systems with attention to detail Demonstrated willingness to work in various positions and under a range of circumstances with participants to stabilise their employment Demonstrated personal integrity, professionalism and empathy towards people living with disabilities Ability to work unsupervised in challenging environments Demonstrated relationship management and engagement skills with key stakeholders Essential Criteria To join our team, you’ll need: An NDIS Workers Check (or a willingness to obtain one). A Working With Children Check (or a willingness to obtain one). A driver’s license and/or reliable transportation. Willingness to understand and agree with Castle’s Vision, Purpose and Value statements and the ability to apply these values to your own work Ready to Make a Difference? Apply Now If this is you, apply now with a copy of your current CV and a cover letter outlining your experience and interest in the opportunity. For more information, please contact HR, at We look forward to hearing from you. Castle promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. Castle encourages people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply for this job. Castle also promotes Accessibility for all hiring campaigns. Please advise if you require assistance Castle’s services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands – past, present and emerging. Company Overview For over 30 years, Castle has helped people with disabilities, mental health conditions, chronic illnesses and injuries find work and live meaningful lives the Newcastle, Hunter, and Central Coast regions. Castle’s group of highly passionate people, provide support to individuals to empower and facilitate them to be financially and socially independent through a range of community referral partners, capacity building, social interactions, training, education and employment. Castle provides guidance and supports to employers to have inclusive workplaces through recruitment, on the job training and support and workplace education. We believe in the power of diversity, the responsibility of inclusion and the value of employment.