JD Edwards Distribution Support Consultant

At Redfaire, we help businesses transform how they operate by implementing and optimising Oracle ERP solutions, specialising in JD Edwards. We deliver end-to-end ERP consulting services from international rollouts and upgrades to CNC, Support services, IaaS, SaaS, and PaaS which drive innovation, efficiency, and long-term value. Redfaire also develop custom extensions and products that further enhance JD Edwards functionality and help clients maximise their ERP investment.

Headquartered in Limerick, Ireland, we also have offices in UK and USA and a direct presence in other international locations. As a founding partner of Redfaire International, a global network of top-tier JD Edwards consultancies, we're able to deliver even broader, more impactful solutions to our clients worldwide.

Our mission is to enable agility, spark growth, and future-proof organisations through Oracle Cloud and JD Edwards solutions. We're more than consultants—we're problem solvers, trusted advisors, and long-term partners to our clients.

If you're passionate about ERP, innovation, and making a real impact—you may be interested in joining our team.

This Role:

The Oracle JD Edwards Distribution & Manufacturing Support Consultant is responsible for supporting and maintaining JD Edwards EnterpriseOne systems for our global customer base, liaising with third party and internal resources to ensure optimum application performance is achieved & proposing added-value solutions.

The role requires effective collaboration in a remote team environment, with availability during European business hours.

Responsibilities of this role include:

• Provide first- and second-line support for our customers and ensure service level agreements with customers are met.
• Liaise with internal applications team/external suppliers to communicate issues and ensure application fixes and changes meet the business requirements and are delivered on time.
• Take a proactive approach to problem management, aiming to minimise the occurrence and business impact of recurring incidents.
• Support junior consultants with functional questions and issues and lead projects/on-boarding activities for defined activities/customers.
• Build trusted relationships with stakeholders and customers (internal and external), ensuring open communication, alignment on goals, and successful delivery of outcomes.
• Ensure that application issues reported are being dealt with in a timely manner according to prioritisation and communicate effectively on the status of issues being dealt with.
• Act as the Lead consultant or SME for assigned customers, participating or leading customer meetings as required.

What We're Looking For:

• Minimum of 3 years' experience in Oracle JD Edwards implementation or support, specifically within core Distribution modules: Inventory, Sales, Advanced Pricing, and Procurement.
• Experience with Transportation and/or Advanced Warehousing modules is highly desirable.
• Broader knowledge of additional functional areas such as Finance, Manufacturing, Service Management, or Contract Billing would be an advantage.
• Hands-on experience with JD Edwards versions up to and including EnterpriseOne 9.2.
• JD Edwards World Software experience is a plus.
• Excellent verbal and written communication skills in English, with the ability to convey complex information clearly and confidently to both technical and non-technical stakeholders.
• A highly driven and self-motivated individual with a proactive, hands-on approach and a strong commitment to delivering high-quality results on time.
• Proven ability to manage multiple complex tasks simultaneously, with a structured and analytical approach to problem-solving.
• Familiarity with IT Service Management and frameworks such as ITIL is desirable, though not essential.

What we offer:

• Being part of an industry-leading, award-winning Oracle Partner recognised for excellence.
• Collaborate with a diverse, international team supporting a rapidly growing global client base.
• Benefit from strong development opportunities across cutting-edge technologies and global delivery models.
• Enjoy flexible working arrangements, including remote options, to help you maintain a healthy work-life balance.
• Join a cooperative and friendly team that thrives in a values-driven, inclusive workplace.
• Experience The Redfaire Way of Working—a culture fostering continuous improvement, innovation, and independent thinking.
• A genuine commitment to your personal and professional growth through ongoing learning and development opportunities.
• The opportunity to work with a diverse, international team supporting a growing global client base.

Redfaire is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. Our inclusive workplace provides an environment that will support your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.