Quality Assurance Manager
1 month ago
a. Quality Assurance Guy
b. Non Tech QA, not Quality Check.
c. Works with Stakeholder.
d. Process Adherence , Understand Quality Check Process
Target Industries / Scope
a. - BPO
b. Telesales (Fintech/ ed- tech, etc).
Key stakeholder / teams
a. - Ops Core
b. Product Ops
c. Sales Team
Success Parameters
- Job well done will look like
A. Delivering desired quality Product
B. Quality Lead
- How/ What does the role require the person to do to produce this outcome?
Quality Leads.
Process Adherence
Works with stakeholder
- Metrics the person is supposed to track.
a. quality check process -driving.
b. entire process of the funnel.
c. Reports the person is supposed to product
d. Quality Reports
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