Oracle Rightnow Service Cloud Consultant

4 weeks ago


india FINDERNEST SOFTWARE SERVICES Full time

The role of an Oracle B2C Service Cloud/Oracle Right Now Consultant professional is crucial to our organization as it involves managing the Oracle RightNow Service Cloud platform, providing technical support, and ensuring the seamless operation of customer service systems.

This role plays a pivotal role in enhancing the customer experience and ensuring smooth business operations.

Key Responsibilities :

- Manage and maintain the Oracle RightNow Service Cloud platform.

- Provide technical support to users of the Oracle RightNow Service Cloud.

- Design and develop solutions using Oracle RightNow Service Cloud tools and technology to meet business requirements.

- Create a comprehensive technical design document.

- Integrations between RightNow and other applications.

- Performing Unit testing of the solution by keeping end-to-end business flow in mind.

- Working as a part of an existing team and communicating effectively with all the team members and business stakeholders.

- Collaborate with cross-functional teams to identify and troubleshoot issues.

- Develop and implement solutions to enhance customer service processes.

- Analyze data to identify trends and patterns for continuous improvement.

- Train and support end users on utilizing the Oracle RightNow Service Cloud platform.

- Collaborate with stakeholders to gather requirements and customize the platform.

- Ensure compliance with industry standards and best practices.

Required Qualifications :

- Bachelor's degree in Computer Science or related field.

- Professional certification in Oracle RightNow Service Cloud.

- A minimum of 3 years of experience in managing and supporting Oracle RightNow Service Cloud with a good understanding of service functionality is required.

- Hands-on experience in all administration tasks, including users, profiles, custom object creation, report creation, and workspace creation.

- Hands-on Experience with Core Service Functionality: Setting up various rules, triggers, SLAs, and escalation rules.

- Hands-on experience in JavaScript, PHP, HTML, and CSS in the OSvC space.

- Experience in both Custom Script and Custom Processes (Event Handlers).

- Experience integrating with REST APIs.

- Strong customer focus, excellent problem-solving and analytical skills.

- Excellent communication skills.

Exp : 3 to 6 years.


Location : Remote

(ref:hirist.tech)
  • Oracle CPQ Cloud

    2 months ago


    india Oracle Full time

    Oracle Global Services Center (GSC) is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle Cloud Applications and Technology environments while reducing overall total...

  • Oracle CPQ Cloud

    3 weeks ago


    india Oracle Full time

    Oracle Global Services Center (GSC) is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle Cloud Applications and Technology environments while reducing overall total...


  • india Oracle Full time

    Oracle Global Services Center (GSC) is a fast-growing cloud consulting team passionate about our customer’s rapid and successful adoption of Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle Cloud Applications and Technology environments while reducing overall total...


  • india Oracle Full time

    Job Title : Oracle HCM Cloud Consultant Job Location : Bengaluru Exp Range : 3-15 years Position Overview : We are looking for HCM Consultants with strong experience in fusion cloud implementation / configuration ... Candidate should have experience working in various HCM modules : Core HR , Absence Management , Talent management , Payroll ,...

  • Cloud Consultant

    4 days ago


    india Oracle Full time

    We are looking for a strong Oracle Peoplesoft technical data migration consultant (With ERP Cloud experience) technical consultant who thrives on solving complex business problems in reporting and data migration track. The ideal candidate should:• Be able to operate independently to provide quality work products; perform varied and complex duties and...

  • Cloud Consultant

    2 months ago


    india Oracle Full time

    We are looking for a strong Oracle ERP Cloud technical consultant who thrives on solving complex business problems in reporting and data migration track. The ideal candidate should:• Be able to operate independently to provide quality work products; perform varied and complex duties and tasks that need independent judgment• Have excellent communication...


  • india Oracle Full time

    Overview Oracle Consulting is passionate about Oracle Applications and Technology solutions and staffed with the experts that others turn to for best practices. With our global scale of more than 7,000 experts in more than 100 countries driven by core values of client service, candor, collaboration, commitment & character, we know how to move our...


  • india Oracle Full time

    Overview Oracle Consulting is passionate about Oracle Applications and Technology solutions and staffed with the experts that others turn to for best practices. With our global scale of more than 7,000 experts in more than 100 countries driven by core values of client service, candor, collaboration, commitment & character, we know how to move our...


  • india Oracle Full time

    Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications. Standard...


  • india Oracle Full time

    Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications. Standard...


  • India Oracle Full time

    An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to...


  • india Oracle Full time

    Candidate should have minimum 6+ years of experience in OIC. Experience with OIC implementation (Oracle Integration Cloud Service) Experience with ICS implementation (Integration Cloud Service) Experience with PCS implementation (Process Cloud Service) Experience with MFT CS implementation (Managed File Transfer Cloud Service) Experience with SOA CS...


  • india Oracle Full time

    An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to...


  • india Oracle Full time

    Job Title : Oracle Fusion Financials Consultant Job Location : Bengaluru/Hyderabad/Pune/Chennai/Gandhinagar/Mumbai/NCR Exp Range : 5-15 years Position Overview : We are looking for Oracle Fusion Financials Consultant with hands on implementation and configuration experience on Financials modules : GL/AP/AR/Cash Management, General Ledger , Expenses etc ...


  • india Oracle Full time

    Job Title: Oracle SCM Functional Consultant - Fusion - Manufacturing Location: Across India offices Job Description: We are in search of an accomplished Oracle SCM Functional Consultant, primed with expertise in Oracle Fusion applications, particularly amplifying proficiency in the Manufacturing module, encompassing Discrete Manufacturing, Process...


  • india Oracle Full time

    Job Title : Oracle SCM Fusion Consultant Job Location : Bengaluru/Hyderabad /Chennai/Pune/Gandhinagar/Mumbai Exp Range : 7-15 years Position Overview : We are looking for Oracle Fusion SCM Consultant with hands on experience in SCM modules : OM , Inventory , Manufacturing , PIM , Demand & Supply Chain Planning etc 6+ years of overall experience with ERP...


  • india Oracle Full time

    Job Title : Oracle Fusion Cloud HCM Consultant Job Location : Bengaluru Exp Range : 4-15 years Job Role : We are looking for Oracle HCM fusion Implementation Consultants who has prior experience in handling atleast 2-3 end to end implementations .. ( Payroll / Compensation / Benefits modules ) Looking for an experienced HCM consulting professional who...


  • india Oracle Full time

    An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to...


  • india Oracle Full time

    An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to...

  • Senior Consultant

    2 months ago


    india Oracle Full time

    As an Integration specialist specializing in Oracle Service Bus, you will be responsible for providing expert guidance and support to clients in the design, development, and implementation of integration solutions. You will leverage your knowledge of Oracle Service Bus to deliver scalable and efficient integration solutions that meet clients' business...