Business Analyst

2 weeks ago


delhi, India Omind Full time
We utilize COMPLEAT, a robust quality assurance system that automates file-finishing, reduces PNR processing time, ensures reservation accuracy and does Auto-ticketing. COMPLEAT is a product of Concur. It supports multiple global distribution systems and is fully integrated with our counsellor desktop and online booking tools. The expectation for this role will be ensuring effective, timely and high-quality maintenance and development of the Robotics portfolio on Global level for GBT.
Focus of this position is to support the product - maintenance, services, troubleshooting, development, project management, compliance and mandatory changes. Always focusing on customer, business, and market requirements.
Skills :
Minimum of 3 years of Business Travel experience required.
Good understanding of online as well as offline business
Good knowledge of GDS
Prior experience working with COMPLEAT/Robotics or analyst preferred.
Ability to identify underlying issues instead of symptoms reported by users.
Strong skill in tracking and managing own work.
Data driven
Ability to create, update and analyze metrics.
Provide root cause analysis for problems, identify, and implement fixes.
Good interpersonal skills to guide and influence cross-functional teams.
Be comfortable with working in a metrics and SLA driven environment.
Project management disciplines
Problem management consulting
Flexibility to provide support during after hours in the event of an outage. This is rare but can happen.
Main Activities:
Troubleshooting – Identify root cause and develop solutions within a timely manner.
Services – provide standard services to our internal customers within SLA, new implementations, table updates.
Development – provide development support during projects.
Consulting – provide solution consulting for COMPLEAT.
Process Improvement – Continuously look for process improvement.
Write COMPLEAT development requirements, Design & Build solutions.
Problem management consulting
Project management (Internal COMPLEAT projects & Re-engineering & Partner initiatives/projects)
UAT
GDS experience –prefer more than 1 GDS and knows how to book air/hotel/car manually in the GDS. Looking for an experienced Business System Analyst focus on quality assurance testing with good automation and manual testing experience. This position is responsible for User Acceptance Testing of various internal/external travel products and applications. This role is crucial in managing UAT projects, timelines, creating robust test plans and producing high quality test results. This individual will work very closely with other Business as well as Technology.

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