Senior Network Engineer

1 week ago

Hyderabad, India Norwin Technologies Full time
  • Job Title –WAN Engineer
  • Location – Remote


  • Job Description:
  • We are seeking a highly skilled and experienced Senior Network Support Engineer with specialized expertise in multicast and WAN technologies to join our dynamic and fast-paced network operations team. The ideal candidate will have extensive experience in designing, troubleshooting, and supporting large-scale multicast and WAN (BGP, L3/L2VPN, VRF) networks. This role will focus on the configuration, monitoring, and troubleshooting of complex multicast and WAN environments to ensure the highest levels of availability, performance, and security for our clients.


  • The Network Support Engineer will collaborate with network operations, and service teams to provide in-depth technical support and guidance for all multicast- and WAN-related issues and implementations. This position requires a proactive problem solver with a deep understanding of multicast protocols, WAN infrastructure, and a passion for delivering exceptional service.


  • Responsibilities:
  • WAN Operations & Troubleshooting:
  • • Support, and troubleshoot WAN services, including BGP, L3VPN, L2VPN, and VRF configurations across multiple service providers and customer environments.
  • • Ensure network stability and performance for MPLS, VPLS, and other L2/L3 WAN services, collaborating with internal teams and external vendors to resolve complex issues.
  • • Manage WAN routing protocols such as BGP, EIGRP, ISIS and OSPF in a VRF context for L2/L3VPN services.
  • • Collaborate with engineering teams to test and validate multicast and WAN network designs in lab environments before production deployment.
  • • Network Monitoring & Automation:
  • • Monitoring and manage visibility into multicast and WAN traffic patterns, latency, and packet loss.
  • Multicast Network Operations & Support:
  • • Monitor and support multicast network solutions, including Protocol Independent Multicast (PIM), Internet Group Management Protocol (IGMP), and Source-Specific Multicast (SSM).
  • • Provide expert-level support and troubleshooting for multicast network issues, ensuring minimal impact on operations and swift resolution of incidents.
  • • Monitor multicast traffic flows, identify anomalies, and implement corrective actions to optimize network performance.
  • • Lead root cause analysis (RCA) for complex multicast-related incidents and deliver post-incident reviews and recommendations.
  • • Monitor network performance, troubleshoot issues, and implement improvements to enhance network efficiency and security.
  • • Collaborate with cross-functional teams to integrate multicast solutions into existing network architectures.
  • • Document network configurations, processes, and procedures to ensure comprehensive knowledge sharing and compliance.
  • • Provide technical support and guidance to junior network engineers and other IT staff.
  • • Stay updated with the latest industry trends and technologies to ensure the network infrastructure remains current and competitive.


  • Qualifications:
  • • Minimum of 5 years of experience in WAN support/engineering, with a strong focus on multicast technologies.
  • • In-depth knowledge of multicast protocols such as PIM-SM, PIM-SSM, IGMP, and MSDP.
  • • Proficiency in network design, implementation, and troubleshooting.
  • • Experience with network monitoring tools and performance optimisation techniques.
  • • Strong analytical and problem-solving skills.
  • • Excellent communication and teamwork abilities.
  • • Relevant certifications such as CCNP, CCIE, or equivalent are highly desirable.

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