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Mega walk-ins For Process Trainer For domestic process

4 weeks ago

Bengaluru, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time

Designation -Process trainer for domestic process.

Job Description

  • Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
  • Training experienced employees on new or updated call center procedures to improve their performance.
  • Observing the daily operations of call center employees and identifying any areas of improvement.
  • Liaising with team leaders and managers to conduct on-the-job coaching.
  • Measuring the effectiveness of training sessions and preparing individual or team progress reports.
  • Creating and managing the training budget.
  • Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

Requirements:

  • Minimum 1 year as a Process Trainer in customer service industry / Domestic BPO
  • Minimum 3 years of overall experience in BPO Industry
  • Experience with E-commerce account will be added advantage
  • 6 days working (1 day rotational off)
  • Graduate from a recognised UGC university
  • Candidates should be fluent in English & Hindi communications
  • Candidate should have good presentation skills.

Kindly share the resume at

Bala

Location 1: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka

Location 2: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka