Operations Automation Lead

2 weeks ago

mumbai, India JPMorgan Chase & Co. Full time
Shape the future of operational efficiencies and your career when you spearhead our intelligent automation initiatives to design the future of operational efficiencies. Coach and mentor team members, collaborate with stakeholders, design, and deliver training on workflow automation, and streamline and revolutionize the firm’s processes, reducing manual touchpoints, building controls and reducing - if not completely eliminating, the false transactions.
As an Operations Automation Lead in within the APAC Securities Services Operations, you conduct and manage advanced intelligent automation and business analysis to gather requirements from the different Operational Functions to translate process improvements and solutions for operations efficiencies and create capacity. You gather information, execute, and implement automation and the digitization strategy to deliver the outcomes of automation to support the Operations function.
Job responsibilities Leads all aspects of process automation engagements including requirements gathering, solution architecture, solution development, testing, deployment, and continuous improvement, while adhering to the firm’s standards, controls, and intelligence automation solutions governance Manage resources and project progress to ensure on-time delivery Manage internal and external stakeholder relationships, including senior relationships and lead stakeholder discussions and forums with clear outcomes and actions Provide executive reporting and communication to senior management Drive solution design for scalable and reusable solutions Undertake development of solutions where required Discover and drive scalable Intelligent Automation opportunities across the Securities Services Operations business units, regionally and globally. Be a leader in driving a digital and data first culture, uplifting employee skillset and engagement. Required qualifications, capabilities, and skills 10+ years’ experience in financial services or a related industry sector such as professional services, or technology providers, 7+ years of experience in delivering intelligent automation and business analysis or equivalent experience.  Proven ability to gather and analyze complex data and to develop accurate conclusions with deep comprehension of the business to understand risk implications Significant business and technical expertise and problem-solving methodologies focused on analyzing complex operating models, anticipating issues and use of appropriate technology to mitigate risk Advanced knowledge of one or multiple intelligence automation applications including UiPath, Alteryx and Tableau and programming languages  Experience in coaching and directing less experienced team members on automation tools  Ability to multi-task and proven problem solving capability with demonstrated ability to drive issues through to resolution A commitment to diversity and inclusivity of thought, excellence in execution, and an attention to detail across all you do Excellent leadership qualities and ability to use appropriate methods and a flexible interpersonal style to motivate and build relationships across virtual teams Strong written and oral executive-level communications skills with ability to deal with a diverse stakeholder base Ability to work at pace with accuracy, effective at working under pressure and tight deadlines

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