Staff Engineer

4 days ago

Chennai, India Freshworks Full time
Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in

San Mateo, California

, Freshworks has a global team operating from

13 global locations

to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).Freshworks’ cloud-based software suite includes

Freshdesk

(omni-channel customer support),

Freshsales

(sales automation),

Freshmarketer

(marketing automation),

Freshservice

(IT service desk),

Freshchat

(AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

7-10 years of experience in Research, design and implement appropriate ML algorithms and toolsDevelop machine learning applications according to requirementsExplore practical applications of LLM technology in the field of AI Ops, and solving problems such as intelligent interaction, root cause analysis, and anomaly detectionConstruct an LLM applications framework, integrate it into a unified SRE software platformSolve complex problems with multilayered data sets, and optimize existing machine learning libraries and frameworksRun machine learning tests and experiments, and document findings and resultsPerform statistical analysis and fine-tuning using test resultsTrain, retrain, and monitor machine learning systems and models as neededConstruct optimized data pipelines to feed machine learning modelsKnowledge of basic algorithms, object-oriented and functional design principles, and best-practice patternsExperience with ML, deep learning, Python

Qualifications

Degree in Computer Science, Prior experience in building and deploying ML systems, Hands-on programming experience in JVM languages and Python

Additional Information

All your information will be kept confidential according to EEO guidelines.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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