Field Service Technician

1 month ago


india NEXUS CORPORATION Full time
Job Description
Job Description:
業務内容:
下記業務をプロジェクトメンバー内で役割分担をしながら実行していきます:
  • 要件定義/運用設計等、上流のドキュメンテーション作成
  • トランジションPMとして日本の顧客・既存ベンダ・の海外拠点を含むインターナル・ローカルパートナーとのやり取り
  • 国内外の新たなテクノロジーを活用し、クライアントのDX推進
  • リーダーもしくはメンバーとして、PCキッティングや問い合わせ対応等の運用および管理業務
  • プロジェクトの流れ:
      要件定義・計画立案:
        - 現状調査の結果に基づき、トランジションの計画と運用のSOWを作成します
        - また、サービスの提供に必要な両社の要員計画を確定させ、コストを最終化
  • ナレッジ取得:
        - クライアントまたはクライアントの現行パートナーから弊社のノウハウをもとに、ナレッジの移管
  • シャドーイング:
       - シャドーイングとは、貴社現行パートナーが運用サービスを行っている場所に弊社の要員が訪問し、実際のオペレーションとプロセスの理解を深めるための作業です
  • リバースシャドーイング:
      -現行パートナーのサポートのもと、これまで得た知識をもとに、メンバーがチケットのエスカレーションを受けて実オペレーションを実施し、運用に向けた最終確認を行う
  • 運用・安定化:
      - 新体制に移管した運用を行い、継続的に業務を遂行できるようリテラシーとスキルの向上を図る

Requirements :
Must:
  • ITパスポート資格、または同等の資格
  • 社内SEやサポートのご経験
  • キッティング作業のご経験
  • 社内ITインフラ構築/運用のご経験
  • エンドユーザーへの電話やメールでのコミュニケーション能力

Want:
  • ベンダー管理のご経験
  • 要件定義フェーズからのご経験
  • PC-LCM、在庫資産管理のご経験
  • いずれかのMicrosoftの資格
  • 英語

Requirements
Job Description:
業務内容:
下記業務をプロジェクトメンバー内で役割分担をしながら実行していきます:
  • 要件定義/運用設計等、上流のドキュメンテーション作成
  • トランジションPMとして日本の顧客・既存ベンダ・の海外拠点を含むインターナル・ローカルパートナーとのやり取り
  • 国内外の新たなテクノロジーを活用し、クライアントのDX推進
  • リーダーもしくはメンバーとして、PCキッティングや問い合わせ対応等の運用および管理業務
  • プロジェクトの流れ:
      要件定義・計画立案:
        - 現状調査の結果に基づき、トランジションの計画と運用のSOWを作成します
        - また、サービスの提供に必要な両社の要員計画を確定させ、コストを最終化
  • ナレッジ取得:
        - クライアントまたはクライアントの現行パートナーから弊社のノウハウをもとに、ナレッジの移管
  • シャドーイング:
       - シャドーイングとは、貴社現行パートナーが運用サービスを行っている場所に弊社の要員が訪問し、実際のオペレーションとプロセスの理解を深めるための作業です
  • リバースシャドーイング:
      -現行パートナーのサポートのもと、これまで得た知識をもとに、メンバーがチケットのエスカレーションを受けて実オペレーションを実施し、運用に向けた最終確認を行う
  • 運用・安定化:
      - 新体制に移管した運用を行い、継続的に業務を遂行できるようリテラシーとスキルの向上を図る

Requirements :
Must:
  • ITパスポート資格、または同等の資格
  • 社内SEやサポートのご経験
  • キッティング作業のご経験
  • 社内ITインフラ構築/運用のご経験
  • エンドユーザーへの電話やメールでのコミュニケーション能力

Want:
  • ベンダー管理のご経験
  • 要件定義フェーズからのご経験
  • PC-LCM、在庫資産管理のご経験
  • いずれかのMicrosoftの資格
  • 英語



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