Claims Handler

Claims Handler
Experience: 0.6 months to 4 years (Entry Level position)
Location: Whitefield, Bangalore ( WFO )
Shift :Rotational
Shift Timing: 3.30pm-12am / 6am-3pm
Job description
Sutherland is seeking a motivated and passionate person to join us as a Claims Specialist. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
Preferred
Handled International Calls - Added Advantage
P&C Insurance
Experience includes processing First Notice of Loss (FNOL), Claims Settlement and Claims Adjudication
Claims experience in Property and Casualty.
Property Damage, Motor Damage, Bodily Injury
Personal lines, Commercial lines + Claims
Claims experience in US Insurance, UK Insurance
In this role, you will get to:
· Document claims accurately, adhering to best practices for low to moderate exposure and complexity in Property, Content, and Liability/Injury claims.
· Exercise judgment for policy verification and coverage determination, analyzing applicable coverages.
· Determine liability through the gathering and analysis of relevant facts and images.
· Identify anomalies and patterns to detect fraudulent claims, referring them to the SIU team as per SOPs.
· Own the claims resolution process from initiation to settlement, ensuring timely resolution.
· Assess damages by calculating applicable damage or range of damages.
· Negotiate claim settlements, establishing appropriate negotiation strategies within authority limits.
· Meet quality standards through adherence to best practices.
· Ensure data integrity, proper documentation of claim files, and compliance with regulatory requirements.
· Uphold customer satisfaction by proactive communication, responding to inquiries, and following customer protocols.
· Ensure legal compliance with federal laws, regulations, and internal control requirements.
Qualifications
Our most successful candidates will have the following:
· Diploma/bachelor’s degree with 6 - 36 months of Experience.
· Experience in P&C Claims dealing with damage, liability, or injury claims.
· Excellent verbal and written communication skills; proficient reading skills.
· Good knowledge of Insurance claims end-to-end value chain activities, challenges, and best practices.
· Good knowledge of evaluating injuries and damage using market tools and technology.
· General knowledge of the coverages available under the damage protection, liability policy, and some common exclusions.
· Results-driven, ability to multi-task, pay attention to detail and follow procedures.
· Proven leadership and time management skills in a team environment.
· Extensive knowledge of internet technology
· Flexible to switch between voice and non-voice tasks.
· Flexibility to work in a 24*7 environment with rotational week offs.
We Will Give You
· Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity.
· The chance to work with people who will become your second family.
· A workplace that’s never boring.
· The opportunity to make someone’s day, every day.
· Rewards and recognition as you blaze your trail and ignite your career.

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