msp

4 weeks ago

Hyderabad, India One82 Full time

We only take candidates that submit their application through our URL:

Company: One82 (California-based Managed IT & Cybersecurity firm)

About Us

One82 is a U.S.-based Managed Service Provider (MSP) specializing in Managed IT, Cybersecurity, Compliance, and AI solutions. We support accounting firms, law practices, boutique financial services, and energy sector clients who rely on secure, compliant, high-performance IT environments.

We are looking for a Tier 3 MSP Technical Lead to join our team in India. This role is primarily remote but requires onsite support in Kakinada, Andhra Pradesh (on average once per week or as needed).

Key Responsibilities

  • Manage and optimize Datto RMM, Autotask PSA, and IT Glue environments
  • Oversee escalated tickets, ensuring high-quality and timely resolution
  • Lead IT projects: scope, plan, implement, communicate, and stay on budget
  • Mentor Tier 1 and Tier 2 engineers to improve service delivery standards
  • Configure and manage Microsoft 365, Intune, and conditional access policies
  • Lead cybersecurity initiatives, including incident handling and risk reduction
  • Manage backup and disaster recovery solutions
  • Perform periodic onsite visits in Kakinada for infrastructure support and project work

Required Experience

  • 5+ years in MSP environments with Tier 3-level responsibilities
  • Hands-on expertise with Datto RMM, Autotask PSA, IT Glue
  • Advanced knowledge of Microsoft 365, Intune, and mobile device management
  • Strong background in cybersecurity frameworks, incident handling, and best practices
  • Proven ability to lead IT projects in client environments
  • Excellent English communication skills (written and spoken)
  • Ability to travel to Kakinada once per week on average
  • Must speak fluent and excellent english.

What We Offer

  • Work with a U.S.-based MSP serving regulated, high-growth industries
  • Opportunity to lead projects, mentor teams, and influence strategy
  • Exposure to enterprise IT and cybersecurity environments
  • Competitive compensation and long-term career growth

Compensation

Salary range: ₹18,00,000 – ₹35,00,000 per year (depending on experience and expertise).

How to Apply

Submit your resume and a short note describing your most complex MSP project or automation you've built to:

Job Type: Full-time

Pay: ₹18, ₹35,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Work from home

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