Client Service Associate Project Manager
2 months ago
Job Summary:
The Associate Project Manager of Client Services plays a crucial role in efficiently managing designated client relationships through expert project management coordination and execution. Candidates should possess 5-8 years of experience in project management or similar positions, with responsibilities including defining and overseeing project scope, timelines, and ensuring the effective delivery of eDiscovery Projects.
Responsibilities:
- The Associate Project Manager will be responsible for:
- Maintaining proactive communication with clients consistently.
- Cultivating client relationships conducive to smooth communication and effective problem-solving.
- Initiating and/or leading kick-off calls or high-level design calls with clients, as well as preparing monthly forecasting and client cost estimates where necessary.
- Handling review platform-specific tasks, including but not limited to:
- User requests
- Database management (archiving/deletion)
- Creating layouts/views/fields/choices/highlighting/transform sets
- Creating and executing STR’s
- Creating and managing batch sets
- Creating and executing production conflict searches
- Consulting on redaction sets
- Reporting
- Providing matter-specific support on items such as privilege log generation, media tracking, search term formatting and consultation, consultation on processing, production, and review workflow, and creation of standard operating procedures (SOPs).
- Addressing client issues or promptly escalating them to the Client Services Manager or Senior Project Manager when necessary.
- Delegating, mentoring, and coaching team members.
- Troubleshooting issues, recommending solutions, effectively implementing them, and documenting for internal and external stakeholders.
- Striving to achieve project and revenue utilization targets as outlined in the job profile.
- Maintaining accurate and up-to-date records regarding the status of all projects.
- Creating playbooks for all clients to standardize service delivery and promote repeat business.
- Participating in process improvement initiatives across the organization and collaborating with teammates to standardize and enhance the customer experience.
- Delegating tasks to team members through continuous training on project-related tasks such as processing and review workflow, productions, etc.
- Engaging in personal professional development within the department.
- Exemplifying company values to team members and throughout the department.
Qualifications/requirements:
- Minimum of 5-8 years of project management or case management experience within the legal/eDiscovery industry.
- Experience in providing a consultative approach to clients.
- Familiarity with litigation support/eDiscovery platforms for processing and review.
- Bachelor's degree or equivalent practical experience.
- Hands-on experience with Relativity.
- Demonstrated success in managing multiple simultaneous projects with eDiscovery clients and meeting tight deadlines.
- Excellent oral and written communication skills reflecting a high-quality approach to legal service.
- Client relationship skills, including proactive management of client expectations, understanding client needs, and consistent adaptation to meet client requirements.
- Ability to learn quickly and adapt to changing industry trends.
- Willingness to work night shifts.
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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