MIS & IT Executive - India Labour Line

1 week ago

Bengaluru, India Aajeevika Bureau Full time

**Kindly don't use Easy Apply option. Interested candidates are requested to send their CVs with a Cover Letter to be following email id:  **


Aajeevika Bureau

Position: MIS & IT Executive - India Labour Line

Location: Bangalore

Last date for receiving applications: 30 th September 2024.

 

Aajeevika Bureau seeks to recruit an experienced and committed colleague to join the India Labourline (ILL) team as MIS & IT Executive. The India Labourline is a phone and field-based programme to provide information, counselling, distress support and legal aid to informal workers throughout India. It is also a powerful Grievance Redressal Forum to address labour rights violations faced by all categories of waged and self-employed workers in the construction, factories, urban services, Garments & Textiles, farm work, street vending, and other sectors. ILL helps thousands of workers resolve their wage disputes and ensures that they do not lose their rightful earnings to fraud and theft. ILL is operationalized by Aajeevika Bureau and a network of civil society organizations working on labour issues across the country. For more information on Aajeevika Bureau, please visit

Roles and Responsibilities

The Executive MIS/IT will be responsible for the overall management of data and technology infrastructure for the India Labour Line Helpline. The position includes the following functions:

  • Overall management and troubleshooting of the CRM and cloud telephony systems.
  • Design, execution, and monitoring of the MIS platform for India Labour Line.
  • Collation, compilation, and analysis of data and reports related to India Labour Line calls and response traffic.
  • Implementation of new features, functionalities, and tools in the MIS/IT platform to enhance processes.
  • Ensuring digital security and protection of collected data.
  • Training end users on the application.
  • Traveling to field locations to understand user issues, assess refresher training needs, and identify improvements for the application.
  • Providing technical assistance to end users in addressing issues and challenges faced with the MIS.
  • Coordinating with developers to resolve issues.
  • Performing application testing and user acceptance testing (UAT).
  • Conducting post-release and post-implementation testing and reporting any bugs or errors to development teams.
  • Providing basic IT hardware support, including procurement, installation, and troubleshooting.
  • Training and supporting field teams in setting up, using, and maintaining the technology platform, as well as updating data.

Desired Skills & Experience

We are seeking a candidate with the following qualifications:

  • Formal training in IT and MIS systems.
  • 3 to 5 years of hands-on experience in IT and MIS.
  • Proficiency in using and analyzing data, with the ability to collate information for decision-making by Labour Line teams.
  • Experience with CRM tools such as ERP Next, Zoho, and Salesforce.
  • Experience in managing small IT infrastructure.
  • Technical competence in arranging both online and offline meetings.
  • Ability to provide remote tech support.
  • A commitment to contributing skills to socially relevant and impactful work.


The remuneration for this position will range from Rs. 50,000 to 60,000 per month, depending on qualifications and experience. Flexible (part time) arrangements can be considered for senior experienced candidates. We are a gender-just, equal-opportunity employer committed to fostering diversity within our teams.

Please note that this position is based in India Labour Line South Regional office, located in Jayanagar, Bangalore.


Interested candidates are requested to send their CVs with a covering letter describing your suitability to the desired skills & experiences and your motivation / interest in the role to the following email id:  by September 30, 2024. We will review the applications on a rolling basis and hope to fill the position within two weeks of the last date. 


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