Spanish Language Experts

24 hours ago

Noida, India IEnergizer Full time

Job Title: Spanish Language Specialist Department: Operations / Customer Support Location: Noida, India (Work from Office) Employment Type: Full-Time Industry: Business Process Outsourcing (BPO) About the Company: iEnergizer is a leading global provider of business process outsourcing solutions. With a commitment to delivering exceptional customer experiences, we serve clients across a wide range of industries, including technology, healthcare, finance, and telecommunications. We are currently expanding our language support operations and are looking for skilled Spanish-speaking professionals to join our Noida office. Job Summary: The Spanish Language Specialist will be responsible for handling customer interactions, resolving queries, and delivering a high standard of support in both Spanish and English. The ideal candidate will hold a minimum B2 certification in Spanish and demonstrate fluency in both written and spoken communication. Key Responsibilities: Manage customer interactions via phone, email, or chat in Spanish and English. Understand customer issues, provide accurate solutions, and ensure a positive experience. Translate documents and communications as needed between Spanish and English. Maintain records of interactions and transactions, recording details of inquiries and actions taken. Meet individual and team performance metrics related to productivity, quality, and customer satisfaction. Collaborate with internal teams to escalate and resolve complex issues. Adapt to changing processes and client-specific requirements. Required Qualifications: Minimum academic qualification: 12th Pass. Candidates with higher education (Undergraduate/Graduate) are preferred. Spanish language certification at B2 level (DELE, SIELE, or equivalent). Fluency in both Spanish and English (spoken and written). Basic computer skills and proficiency in MS Office and web-based applications. Experience: Open to both freshers and candidates with relevant experience in customer service, translation, or BPO roles. Work Schedule: Rotational US shifts. Rotational weekly offs. Five working days per week. Compensation: Monthly salary ranging from 60,000 to 75,000, depending on skills and experience. Additional Information: No cab or meal facilities are provided for this role. Candidates must be comfortable working from the office at the Noida location. Interviews are conducted through walk-ins only. Application Process: Interested candidates should send their updated resume via WhatsApp to the hiring contact listed below or walk in for an interview.

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