Customer Service Representative

4 days ago

Mohali district, India Impetus Career Consultants Full time

International Voice Customer Support Representative Be the spark that brightens days and ignite your career with an award-winning global customer experience organization. As an International Voice Customer Support Representative working on-site in Mohali, Punjab , you’ll be part of a team that brings empathy, efficiency, and excellence to every customer interaction. What You’ll Be Doing Do you have a passion for helping customers and creating memorable experiences? In this role, you’ll handle inbound and outbound international voice calls , resolving queries, providing product or service information, and ensuring customer satisfaction at every step. You’ll report to the Team Lead and play a vital role in delivering an exceptional customer experience and achieving process goals. During a Typical Day, You’ll Handle customer calls from international clients Resolve issues, provide accurate information, and maintain a professional tone Ensure a high level of customer satisfaction and first-call resolution Collaborate with your team to meet daily and monthly performance metrics What You Bring to the Role Minimum 1 year of experience in International Voice Process (BPO industry required) Excellent verbal communication skills and a neutral accent Bachelor’s degree (mandatory) Strong problem-solving skills and customer-centric attitude Computer proficiency and ability to adapt to new systems quickly Flexibility to work in a 24/7 rotational shift environment What You Can Expect Supportive leadership and a collaborative work environment Opportunities for professional growth and skill enhancement Competitive compensation and attractive performance-based incentives Compensation Details Experienced candidates (1+ year): Salary based on last drawn pay (up to ₹40,000/month) Fresher (if considered): ₹23,000 in hand + ₹6,000 house allowance Performance incentives based on process and individual contribution Additional Benefits Meal allowance: ₹30 per meal Night shift allowance: ₹40/hour Free cab facility: 9:00 PM – 6:00 AM (self-arranged transport outside these hours) Relocation support: Travel expenses + 5 days’ hotel stay covered by company Other Details Job Location: Mohali, Punjab Mode: Work from Office (WFO) Shift Timing: Rotational, 24x7 (night shift includes both-side cab facility) Experience Range: 1–4 years

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