.Net Support Engineer
2 weeks ago
We are looking for a skilled Support Engineer with approximately 4 years of hands-on experience in developing and supporting .NET Core applications, Web APIs, real-time communication solutions using SignalR and a background job using Hangfire. This role will involve providing technical support to ensure the stability and reliability of our software products.
Responsibility :
- Respond to customer inquiries and support requests via email, phone, or ticketing system promptly and professionally.
- Troubleshoot technical issues reported by customers related to our products or services and provide timely resolutions.
- Investigate reported issues thoroughly, utilizing available resources and documentation.
- Diagnose and troubleshoot technical problems to identify root causes and provide appropriate solutions.
- Escalate unresolved issues to higher-level support or development teams, ensuring effective communication with customers throughout the process.
- Develop a deep understanding of our products, services, and solutions to provide knowledgeable support to customers.
- Document customer interactions, including issues reported, troubleshooting steps taken, and solutions provided, in our internal systems.
- Provide support for .NET Core applications, addressing issues and bugs.
- Ready to work in flexible time zone.
- Bachelor's degree in computer science, Information Technology, or related field.
- Strong knowledge of C# and object-oriented programming principles.
- Proficiency in .NET Core, Web API, and SignalR with approximately 4 years of experience
- Experience with front-end technologies (Blazor, HTML, CSS, JavaScript).
(ref:hirist.tech)
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