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Tata Consultancy Services | L1 L2 Support Analyst | india
1 month ago
Greetings from TCS
TCS is hiring for L1/L2 support -Rotational shift
Desired Experience Range: 2 + Years
Job Location: Mumbai
Skills and Experience:
- Strong technical experience in coding in any one or more of Java, .NET, database or frontend
- Experience in helping the team to trouble shoot the problems
- Experience working in a complex landscape with 24*7 support
- Experience in handling Support Team
- Experience in troubleshooting and debugging issues
- Experience in ticket triaging and assigning to the right ticket priority bucket
- Understand the ITIL process and procedures
- Strong analytical ability, trouble shooting and problem-solving skills to quickly identify and resolve the technical issues
- Work in analyzing the log files and trace the root cause of the problems
- Experience in developing/writing shell scripts, SQL scripts to automate routine tasks
- Execute Commands and tasks of the different operating systems and like Unix, Linux, Windows
- Excellent verbal and written communication skills are necessary to convey technical information effectively to non-technical users
- Ability to work under pressure and exhibit strong sense of urgency while working on the severity incidents
Thanks
Anshika
