Business analyst

4 days ago

Bengaluru, India ScaleneWorks People Solutions LLP Full time

Position: Senior Business Analyst – Adobe Experience Manager (AEM)Experience Level: 9–12 YearsLocation: Bangalore (Hybrid Model – 3 days/week from office)About the RoleWe are looking for a Senior Business Analyst with strong expertise in Adobe Experience Manager (AEM) and digital customer platforms. The ideal candidate will bridge business stakeholders and technical teams, driving impactful implementation projects across CDP, CRM, and AEM in an Agile/SAFe environment.Key ResponsibilitiesPartner with Product Owners to translate business needs into functional solutions.Gather, analyze, and document detailed business and functional requirements for:Customer journeys and personalizationPortal features and self-service capabilitiesIntegrations with backend systems (CRM, CDP, APIs, etc.)Create clear and actionable user stories, acceptance criteria, process flows, and wireframes.Collaborate with UX/UI teams to validate and optimize customer experience designs.Work with AEM architects and developers to ensure solutions align with platform best practices.Define MVPs, product backlogs, and roadmaps in collaboration with product owners and delivery leads.Actively participate in sprint planning, reviews, and retrospectives.Identify risks, dependencies, and requirement gaps early in the lifecycle.Support UAT planning, execution, and defect resolution.Required Skills & Experience4+ years as a Business Analyst in digital platforms or customer-facing applications.Strong understanding of Adobe Experience Manager (AEM).Experience delivering end-to-end portal/website projects (authentication, personalization, self-service).Ability to produce high-quality documentation: user stories, process diagrams, wireframes, acceptance criteria.Strong stakeholder engagement skills; proven ability to run workshops and requirement sessions.Hands-on knowledge of Agile/Scrum methodologies and tools (Jira, Confluence).Exposure to Customer Data Platforms (CDPs, e.g., Salesforce Data Cloud), CRM systems (Salesforce), Service Now, or APIs.Preferred QualificationsExperience in B2 C or B2 B customer portals.Familiarity with AEM integrations (CRM, e Commerce, customer identity platforms).Adobe certifications/training in AEM or Experience Cloud products.Strong analytical, communication, and problem-solving skills.Why Join UsBe part of a high-impact digital transformation program.Collaborate with talented designers, architects, and engineers.Play a key role in shaping a customer portal used by thousands of users.Work hands-on with Adobe’s market-leading experience management technology.

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