MEGA - WALKIN DRIVE - 22nd March 2024 - Order Management - US SHIFTS

4 weeks ago

uttar pradesh, India HCLTech Full time
Job Description
HCL is hiring for Order Management role ,
Interested candidate may Walkin on below address.
Address - A8-9 Sector 60, Noida HCL Tech
Designation – Analyst
Work Location - Noida & Gurgaon
Shifts – US
Cabs – Yes- Chargeable
Hike – As per Market Standards
Contact Person – Preeti
Time – 11:00 AM to 4:00 PM
Date – 22nd March 2024 (Friday)
Please carry two copies of resume.
Graduation is must, Order management experience Must
Job Summary:
Organization Segment:
Order Entry, Order Validation, Managed Services - All Products
Business Group/Unit:
Order Management
Scope:
Order Management Executive’s for B2B customers of Telecom Wired network primary responsibility is to ensure the order is verified, keyed, submitted and is completed and flows to billing. The process involves several handoffs and complexities based on the region, Customer, product and other variations depending on services sold. MSIM coordinates, plans, schedules and monitors Managed Services activation at the Customer site
Main Responsibilities:
Main areas in which the role holder must produce results in order to achieve the purpose of the role. They start with a verb and describe the end results rather than duties or activities or broad, vague statements.
•
Coordinate and lead kick-off call with the Client’ Business account team, Customers, and respective engineering resources.
Update all appropriate information at the Managed Services project and Customer level in ESP (Enterprise Solution Platform).
Ensure Managed Services Order Forms (MSOFs) are submitted under the appropriate ESP (Enterprise Solution Platform) project.
Develop a communication plan with the Managed Services joint project team and sets expectations as to the roles and responsibilities of each of the team members for all phases of the Managed Services project.
At the conclusion of the planning phase, provide documentation to the Managed Network Solutions Operations (MNSO), which outlines the Customer specific procedures for outage notification, special handling, and escalation for all new Customer networks.
Lead weekly Managed Services project status calls with all Managed Services project team members.
Manage changes within the Managed Services project, informing the Customer of the potential impact of the change and possible implementation strategies.
Secure, if necessary, any Managed Network Service Order exception requests for a site or device that does not follow standard Managed Service Operations (MSO) guidelines for site acceptance.
Coordinate the scheduling of all Customer site specific tasks (site surveys, WAN (Wide Area Network) activation, LAN (Local Area Network) activation, acceptance testing, etc.) according to the implementation plan, and tracks the completion of all site activities and the resolution of any issues preventing the progression of the site to management acceptance.
Audit and approve/reject the MSOFs and proactively engage Order Management to minimize re-work due to MSOF rejections.
Conduct Managed Services project closeout meeting with the customer at the conclusion of the project.
Education Requirements:
This section describes the minimum and/or preferred educational achievements required for the role.
Min/Preferred
Education Level
Additional Details
Preferred
· BS/BA or equivalent

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