Head Of Servicenow Practice

3 weeks ago

Hyderabad, India Whatjobs IN C2 Full time

Our client is a premier partner of ServiceNow. We are looking to hire a Lead/Head of ServiceNow Practice: Drive Strategic Transformation Location - Jaipur/ Hyderabad / Noida About the Role We are seeking a visionary and results-driven Lead/Head of ServiceNow Practice to transform current ServiceNow capabilities into a fully structured, scalable, and market-leading practice. This is a highly strategic, executive-facing role responsible for defining the practice vision, implementing robust operational frameworks, driving measurable commercial growth, and cementing our position as a leader in the ServiceNow ecosystem. If you thrive on building high-performing, profitable teams and establishing enterprise-wide governance, this is your platform. Key Responsibilities & Impact Practice Strategy & Design Establish the Vision: Define and communicate a clear, product-aligned vision for the ServiceNow Practice, moving from a capability-based model to structured, scalable verticals (e.G., ITSM, CSM, HRSD). Strategic Planning: Develop and execute a strategic roadmap days and beyond) focused on measurable financial and operational outcomes . Governance, Operations & Growth Implement Governance: Institute a unified governance framework to standardize delivery processes, quality assurance, and decision-making across all engagements. Drive Profitability: Manage practice budgets, report on ROI , and actively drive efficiency and profitable growth through strategic resource deployment. Commercial Alignment: Partner closely with Sales, Pre-sales, and Marketing to develop go-to-market strategies and support high-impact client engagements. Talent & Capability Uplift Build the Team: Identify critical skill and resource gaps, and implement structured initiatives for hiring, training, and strategic team realignment. Foster Maturity: Centralize training and build formal career paths and upskilling programs to ensure continuous capability maturity and consistency across the practice. Shutterstock Explore What You'll Bring Practice Leadership: Proven experience building, scaling, and leading a ServiceNow or equivalent enterprise platform practice from inception or transformation. Framework Expertise: Demonstrated success in developing and implementing operational frameworks, comprehensive governance models, and successful capability uplift programs. Business Acumen: Experience delivering measurable outcomes in performance improvement, revenue growth, and financial management (P&L experience preferred). Platform Mastery: Deep understanding of the ServiceNow platform capabilities, its market trends, and product verticals. Influence & Stakeholder Management: Strong leadership skills with the ability to influence and collaborate effectively across all levels of a global organization. What We Offer Executive Backing: Direct executive sponsorship and organizational support to execute your comprehensive Practice vision. High Impact: A unique opportunity to establish a high-impact, market-leading ServiceNow Practice and shape the future of our digital service delivery. Resources: Access to strategic internal and external resources to support rapid growth and capability building. Ready to lead a strategic transformation and build the next-generation ServiceNow Practice? Apply now

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