Business Analyst – Customer Service Operations
2 weeks ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Business Analyst –Customer Service OperationsIn this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry. Responsibilities Provide excellent customer service to our customers. Resolve and respond to customer inquiries, request and problem escalations. Provide support to update data on customer portals proactively and through email/chat request Maintain a thorough understanding of client process and policies Reproduce customer issues and escalate product bug. Responsible to demonstratecapacity for critical thinking and analysis. Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment Prepare and publish reports in the team Candidate should be comfortable with 24*7 shift timings. Qualifications we seek in you Minimum Qualifications Any graduate degree or equivalent with a strong academic record Excellent Communication Skills both written and verbal Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Must be able to work on a flexible schedule Effective probing skills and analyzing / understanding skills Strong attention to detail. Must be comfortable to work on in evening and night shifts Preferred Qualifications Intermediate MS Excel knowledge VBA & SQL knowledge is a plus
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Business Analyst
5 hours ago
Jaipur, Rajasthan, India Dev Technosys HR Full time ₹ 8,00,000 - ₹ 12,00,000 per yearRoles & ResponsibilitiesEngaging with clients directly - driving initial scope discussions as well as working with the delivery and sales team on quotes and proposalsSchedule and lead workshops with client to understand, define and document their business requirementsProvide quality proposals that articulate the customer's needs and fulfil the customer's...
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Business Analyst
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Jaipur, Rajasthan, India Dev Technosys- CMMI Level 3 Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionDev Technosys is an ISO 9001:2015 Certified Web and Mobile App Development Company dedicated to overcoming modern business challenges through technological solutions. We are globally recognized and have delivered over 2500 digital products with the expertise of our 400+ talented team members. Our areas of specialization include Artificial...
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3 weeks ago
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Business Analyst
2 weeks ago
Jaipur, India Dev Technosys Pvt. Ltd. Full timeEngaging with clients directly - driving initial scope discussions as well as working with the delivery and sales team on quotes and proposal Schedule and lead workshops with client to understand, define and document their business requirements Provide quality proposals which articulate the customer's needs and fulfils the customer's requirements....
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Business Analyst
6 days ago
Jaipur, Rajasthan, India Dev Technosys- CMMI Level 3 Full time ₹ 8,00,000 - ₹ 12,00,000 per year• Engaging with clients directly - driving initial scope discussions as well as working with the delivery and sales team on quotes and proposal• Schedule and lead workshops with client to understand, define and document their business requirements• Provide quality proposals which articulate the customer's needs and fulfils the customer's...
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Business Analyst
2 weeks ago
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Fullestop - Business Analyst
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Business analyst
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Jaipur, India Technoloader Pvt Ltd Full timeWe’re Hiring – Business Analyst (Bidding Specialist)We are looking for 2 Business Analysts with a minimum of 1 year of experience in handling bidding on platforms like Upwork & Freelancer.Responsibilities:Write proposals and bid on projects (Upwork, Freelancer, etc.)Understand client requirements and communicate effectivelyCoordinate with the internal...
