Support Engineer, SAP

About Rimini Street, Inc.Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)We are actively seeking a

Support Engineer, SAP CPI.

This role is based in India, Hyderabad.About Rimini Labs IndiaRimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in

Hyderabad

, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started

Bengaluru

operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.POSITION SUMMARYThe role of the Support Engineer, SAP CPI is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the SE, SAP PI/PO/EDI requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.Essential Duties & ResponsibilitiesSupport specifications for large-scale conversions based on client determined criteria. Generate quality and accurate output for client review and approval.Analyze conversion data and provide solutions for implementing program data efficiently and accurately. Analysis focuses on how client data will be implemented into CPI Card Group production system.Create support timelines for client and CPI Card Group use. Distribute timeline to CPI Card Group internal customers and external clients for approval and use throughout conversion.Coordinate CPI Card Group resources required for conversion and facilitate effective information exchange between client and CPI Card Group internal customers.Conduct thorough needs analysis for assigned conversions or projects and seek support from CPI Card Group internal customers based on needs.Act as an empowered liaison between CPI Card Group external clients and CPI Card Group internal customers (Production, IT, Printing) to provide exceptional service to clients.EducationBachelor Degree in Computer Science or related field or equivalent experience.Skills4+ years relevant SAP experience particularly with CPI Modules experienceGood to have Food Processing Industry experience2+ years direct support of application end-users in a Corporate environmentA track record of successful roles in several SAP implementation or upgrade projectsDeep working knowledge and understanding of supporting business processesAnalytical, logical problem resolution skillsSAP certification(s) preferredExpertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the applicationKnowledge of maintenance/patching mechanics and SAP architectureDemonstrable history solving complex problems across multiple modulesTechnical SkillsExperience in Developing Inbound/Outbound interfaces in CPI (Majorly Integration experience with Success factors and S4HANA)Experience in configuration and extension of Standard I flows.Experience in Handling in Various Integration Adapters in SAP CPI (Succesfactors, OData, SFTP, SOAP, HTTP, Process Direct)Very good knowledge and working experience in palette functions, Groovy Script, XSLT Mapping, Monitoring, Security Artifacts, Tracing messages, Message mapping functionalitiesDesired QualificationsThe best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technologyThe best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technologyKnowledge of SAP Industry Solutions Public Sector would be an advantageKnowledge of any Country Specific Solutions would be an advantageA consulting background, while not mandatory, would be usefulExperience with localizations and global implementations would be an advantageWhy Rimini Street?We are looking for talented, passionate people to help us build our future at . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:CompanyWe dream big and innovate boldly.ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration.ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.Accelerating Company GrowthNasdaq-listed under ticker symbol since October 2017Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companiesOver 2,000 team members in 23 countriesUS and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: ;Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.To learn more about how Rimini Street is redefining the enterprise software support industry, visitPlease Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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