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Team leader//International BPO//Voice Process

1 month ago

Thane, India Hiresquad Resources Full time
Leading BPO in KOLKATAHiring For Team Leader/Assistant ManagerInternational Voice ProcessTravel ProcessCTC UPTO 7.5LPARequire min 1Year as Team Leader Experience in International BPOLooking for Candidates from BPO ONLYStrong in Operations Matrices like Attrition, Shrinkage, CSAT, NPSShifts US

Mail CV at or call at 8210841964

Role and Key Responsibilities :

Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirementsRegularly impart effective coaching to team members, enabling consistent high-performance delivery monthlyIdentify performance related issues, develop an action plan for improvement and implement corrective actionEnsure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectationsCommunicate expectations to employees and provide timely updatesConduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activitiesStay current on internal work processes, policies and procedures. Attend required manager development trainingPromote CNX values- walk the talk and lead by exampleExercise independent judgment and discretion in the performance of the said main function to implement management policiesSupport and manage the program together with other Team Leaders and ManagersProvide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirementsManage team members on a regular basis and write and deliver performance appraisal.

Key Skills & knowledge:

Graduation in related field with one to three years of relevant experience preferred

(Banking – credit card preferred)Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactionsPrior experience in the Credit card domain - preferred.Highly motivated individuals with skills to develop and coach team members to achieve performance expectationsWork well under pressure and follow through on items to completionStrong communication skills, both written and verbalAbility to lead team members, multi-tasking, prioritization, and meeting timelines of deliverablesAbility to mentor, coach and provide direction to team members

Interested candidates can call at