Customer Relationship Executive
19 hours ago
The Client Relationship Executive plays a crucial role in maintaining and expanding client relationships through effective follow-up strategies. This position requires a proactive and customer-focused individual who excels in communication, relationship-building, and sales tactics. The primary responsibilities include managing follow-up activities with existing clients and ensuring a positive customer experience.
Key Responsiblities
Client Follow-up
Regularly follow up with existing clients to understand their needs, address concerns, and nurture the client relationship.
Utilise various communication channels (phone calls, emails, and other professional platforms) to stay engaged with clients and provide updates on new products or services.
Relationship Building
Develop and maintain strong relationships with clients by understanding their business goals and aligning company offerings with their needs.
Act as a point of contact for clients, ensuring a positive experience throughout the engagement process.
Provide detailed product or service information to clients and address their questions or concerns.
Analyse client requirements and identify opportunities for upselling and cross-selling.
Sales Support
Collaborate with the sales team to gather feedback from clients and identify areas for improvement in products or services.
Assist in creating and maintaining sales materials, presentations, and documentation for effective client communication.
Coordinate with operations and support teams regarding client queries and issues, ensuring timely responses.
Customer Satisfaction
Monitor and evaluate customer satisfaction levels through surveys, feedback, and direct communication.
Qualifications
Minimum of 1 year of sales or client-facing experience; B2B Enterprise Sales exposure is advantageous.
Graduation is a must; MBA is a plus.
Team-oriented individual with strong interpersonal and communication skills.
Proficient in English and Malayalam.
Effective presentation and consultative selling skills.
Strong people skills with the ability to build lasting client relationships.
Experience in solution selling, particularly in cross-selling within enterprises, is highly desirable.
Excellent communication, negotiation, and closing skills.
Demonstrated experience in sales or related customer service roles.
Strong organisational and time management capabilities.
Familiarity with CRM software and sales tools.
Collaborative team player with a results-oriented mindset.
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