District Rollout Manager

Job Description:

 Facilitate installation and commissioning of hardware & peripherals deployed at all thedesignated offices in district level To diagnose and troubleshoot software and hardware problems and help users to installapplications and programs Providing IT Application & support for Web / Mobile Applications to various users /stakeholder departments, such as Police, Transport, Highways, Health, etc. at district level Preparation of the Status Report and Issue Tracker for submission to the state levelcoordinator Co-ordination with the Hardware Vendors / Annual Maintenance Contract (AMC) Providersfor any hardware related issues & escalate to State Level Coordinator Submission of weekly report to State Technical Support Engineer / Coordinator on progressof iRAD Project or any officer designated for implementation of the iRAD Project by the Stateat district level Regular review of all the services delivered under iRAD Project and help in resolution ofoperational issues, if any, at district level Be the first point of escalations for any failure in the performance of the service Escalating to any officer designated for implementation of the iRAD Project by the State atdistrict level for cases for which services have been delayed Ensuring the technical infrastructure is working round the clock at district level Co-ordination with Helpdesk Team for resolution of any technical failure Visiting Stakeholder departments and giving hands on training to the officials within thedistrict.