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Senior Manager, Global IT Infrastructure
4 months ago
About This Team:
We handle the global Infrastructure, Digital workplace for CSG.
Job Description/Responsibilities:
Infrastructure Management:
Oversee the management and maintenance of Windows and Unix-based systems, ensuring optimal performance, availability, and security.Manage, handles the team of network infrastructure, including routers, switches, firewalls, and wireless networks, to support business operations.Implement and maintain backup and storage solutions to protect critical data and ensure data integrity.Monitoring and Automation:
Lead initiatives to implement monitoring tools and automation solutions to enhance the efficiency and reliability of IT operations.Develop and maintain monitoring dashboards and alerts to proactively identify and address issues before they impact business operations.Drive automation initiatives to streamline repetitive tasks and improve overall productivity.Service Desk Operations:
Manage the service desk function, ensuring timely resolution of IT incidents and service requests in accordance with SLAs.Develop and maintain service desk procedures and documentation to ensure consistency and quality of service delivery.Monitor service desk performance metrics and implement continuous improvement initiatives to enhance customer satisfaction.Field Operations and Collaboration Services:
Oversee field operations, including hardware deployment, maintenance, and support, to ensure seamless delivery of IT services to remote locations.Manage collaboration services, including email, messaging, video conferencing, and document management platforms, to facilitate effective communication and collaboration among employees.Collaboration Platforms:
Manage and support collaboration platforms such as GSuite, GChat, Mio, Zoom, Teams, and audiovisual (AV) systems.Work closely with the collaboration team to optimize platform usage, resolve technical issues, and support user training and adoption. Required Experience/Skills: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree or relevant certifications preferred. 15+ years of experience in IT operations management, with a strong background in managing Windows, Unix, networks, storage, and collaboration platforms. Proven leadership experience, with the ability to inspire and motivate teams to achieve operational excellence. Deep technical expertise in infrastructure management, monitoring tools, automation technologies, and ITIL best practices. Strong project management skills, with the ability to prioritize tasks, allocate resources, and meet deadlines in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.About Us:
Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at - or email us at for assistance.
