Data Analyst- Operations

3 weeks ago


Bengaluru, India Apna Full time
We are currently seeking a skilled and motivated Data Analyst to join our Operations team and contribute to the day-to-day operational success of our Support side, focusing on data analysis, chat product automations, product oversight, and account management.Responsibilities:Operational Data Analysis:Collect, analyze, and interpret day-to-day operational data for the Support team.Provide insights and recommendations to enhance operational efficiency and customer satisfaction.Chat Product Automation:Design, implement, and maintain automated processes within the chat product environment.Collaborate with cross-functional teams to ensure seamless integration of automation solutions.Chat Product Oversight:Monitor and analyze chat product performance, identifying areas for improvement.Work closely with product teams to implement enhancements based on data-driven insights.Account Management Data:Manage and analyze account management data, including revenue data and customer account information.Identify trends, anomalies, and opportunities for revenue growth and customer retention.Data Pipelines and Queries:Build and maintain data pipelines to ensure a steady flow of relevant data.Write and optimize SQL queries for data extraction, transformation, and loading (ETL) processes.Dashboard Creation:Develop and maintain dashboards to visualize key operational and performance metrics.Collaborate with stakeholders to understand reporting requirements and deliver actionable insights.CRM Tool Oversight:Oversee and analyze data within the CRM tool, ensuring data accuracy and completeness.Provide support to the team in utilizing CRM data for effective account management.RequirementsProven experience of 1-2 years as a Data Analyst or similar role, preferably in an operational setting.Strong proficiency in SQL for querying and manipulating data.Experience with building and maintaining data pipelines.Familiarity with data visualization tools; experience with dashboard creation is a plus.Understanding of chat product environments and automation processes would be an added advantage.Excellent analytical and problem-solving skills.Strong communication skills and ability to present complex data insights to non-technical stakeholders.Prior experience in account management, data analysis and revenue reporting is advantageous.Familiarity with CRM tools and their role in account management.



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