OTRS Integration Specialist/Subject Matter Expert

7 days ago


delhi, India Dexian India Full time
We are seeking a Subject Matter Expert (SME) in OTRS to collaborate with us on a freelance basis for a one-month period.
Location - Remote
Key Responsibilities
Lead the integration of OTRS with third-party systems, applications, and databases.
Customize and configure OTRS modules to align with business requirements.
Experience with API integration and web services (REST, SOAP).
Strong understanding of IT service management (ITSM) frameworks and practices.
Develop and implement OTRS workflows, automation rules, and ticketing processes.
Troubleshoot and resolve any issues related to OTRS integration and functionality.
Provide technical support and training to end-users on OTRS features and best practices.
Monitor and optimize the performance of the OTRS system.
Document all integration processes, configurations, and customizations.
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