Senior Quality Manager

3 weeks ago

Gurugram, India Taskus Full time

Roles and Responsibility

  • Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
  • Lead and manage a team of quality professionals to achieve departmental goals and objectives.
  • Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
  • Collaborate with cross-functional teams to develop and implement process improvements.
  • Analyze data and metrics to measure performance and identify trends and opportunities for improvement.
  • Provide training and coaching to team members on quality procedures and best practices.

Job Requirements

  • Proven experience in quality management and assurance, preferably in a BPO or related industry.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
  • Ability to analyze complex data and make informed decisions to drive business outcomes.
  • Strong problem-solving and critical thinking skills, with the ability to resolve issues and improve processes.
  • Experience with quality control processes and tools, such as Six Sigma or ISO standards.

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