Program Manager II

2 weeks ago

hyderabad, India ADCI HYD 16 SEZ Full time
Job summary
Amazon's Shopping Experience Protection Operations (SEPO) team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Program Manager with a passion for people, process and technology to lead initiatives that will transform operations.
You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships.
Key job responsibilities
1.Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
2.Own end to end process transformation in Operations 10/10 initiative. Continuously identify new opportunities which can be scaled across SEPO functions
3.Own improvement of cost efficiency initiatives by collaborating with operations, program, product and policy.
4.Collaborate with the Tools team to implement Human In The Loop Initiative for SEPO.
5.Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
6.Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
7.Drive process standardization across the operations network for SEPO.
8.Develop mechanisms to surface known best practices across the SEP Ops network.
9.Collaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks.
Key job responsibilities
Lead VP level goals such as
1. Improve FCR and reduce TTR(Time to Resolution).
2. Reduce Repeat Contact Volume reduction by XX%.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Master's degree, or PMP certificate

  • Program Manager II, Flex SLS

    16 hours ago

    Hyderabad, India ADCI HYD 13 SEZ Full time

    Job summaryAt Amazon, we're looking for a Program Manager II for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our...

  • Technical Program Manager II

    2 months ago

    Hyderabad, India Microsoft Full time

    Overview Do you want to be part of the team building Microsoft Azure? Are you passionate about cloud computing, large-scale distributed systems, and working on industry-leading technology at a massive scale? Does the opportunity to play a critical role in driving tremendous growth in the Azure business excite you? Come join the Azure Storage team who...

  • Technical Program Manager II

    3 weeks ago

    hyderabad, India Microsoft Full time

    Overview Do you want to be part of the team building Microsoft Azure? Are you passionate about cloud computing, large-scale distributed systems, and working on industry-leading technology at a massive scale? Does the opportunity to play a critical role in driving tremendous growth in the Azure business excite you? Come join the Azure Storage team...

  • Technical Program Manager II

    3 weeks ago

    Hyderabad, India Microsoft Full time

    Overview Do you want to be part of the team building Microsoft Azure? Are you passionate about cloud computing, large-scale distributed systems, and working on industry-leading technology at a massive scale? Does the opportunity to play a critical role in driving tremendous growth in the Azure business excite you? Come join the Azure Storage team who...

  • Technical Program Manager II

    2 months ago

    hyderabad, India Microsoft Full time

    Overview Do you want to be part of the team building Microsoft Azure? Are you passionate about cloud computing, large-scale distributed systems, and working on industry-leading technology at a massive scale? Does the opportunity to play a critical role in driving tremendous growth in the Azure business excite you? Come join the Azure Storage team...

  • Program manager II, ROC Central Strategy

    1 month ago

    Hyderabad, India ADCI HYD 13 SEZ Full time

    Amazon Transportation Services is looking for a Program Manager II in our ROC (Relay Operations Center) team in India (HYD). This center supports our European and North American Middle Mile Linehaul network. The ROC team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road...

  • Program manager II, ROC Central Strategy

    1 month ago

    hyderabad, India ADCI HYD 13 SEZ Full time

    Amazon Transportation Services is looking for a Program Manager II in our ROC (Relay Operations Center) team in India (HYD). This center supports our European and North American Middle Mile Linehaul network. The ROC team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road...

  • Program manager II, ROC Central Strategy

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Amazon Transportation Services is looking for a Program Manager II in our ROC (Relay Operations Center) team in India (HYD). This center supports our European and North American Middle Mile Linehaul network. The ROC team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road...

  • Manager II, Program Mgmt, AMZL CO

    6 days ago

    Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon.Over the past years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. RoW Network Operations Centre (NOC) sits at the core of the order-to-delivery Supply Chain. Our vision is...

  • Program Manager-II

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. We want you to help share and shape our mission to be Earth's most customer-centric company. We are making history and the good news is that we've only just begun.The...

  • Program Manager II

    2 months ago

    Hyderabad, India ADCI HYD 16 SEZ Full time

    Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is...

  • Program Manager II

    2 months ago

    hyderabad, India ADCI HYD 16 SEZ Full time

    Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is...

  • Program Manager II

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time

    Job summaryAmazon's Shopping Experience Protection Operations (SEPO) team works to ensure that customers can buy with confidence on We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Program Manager with a passion for people, process and...

  • Program Manager II

    2 weeks ago

    Hyderabad, India ADCI HYD 16 SEZ Full time

    Job summaryAmazon's Shopping Experience Protection Operations (SEPO) team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Program Manager with a passion for people,...

  • Manager II, Program Mgmt, AMZL CO

    4 weeks ago

    Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. RoW Network Operations Centre (NOC) sits at the core of the order-to-delivery Supply Chain. Our vision is...

  • Manager II, Program Mgmt, AMZL CO

    4 weeks ago

    hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon.Over the past years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. RoW Network Operations Centre (NOC) sits at the core of the order-to-delivery Supply Chain. Our vision is...

  • Manager II, Program Mgmt, AMZL CO

    3 weeks ago

    Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. RoW Network Operations Centre (NOC) sits at the core of the order-to-delivery Supply Chain. Our vision is...

  • Manager II, Program Mgmt, AMZL CO

    3 weeks ago

    hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon.Over the past years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. RoW Network Operations Centre (NOC) sits at the core of the order-to-delivery Supply Chain. Our vision is...

  • Program Manager II

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Fulfillment by Amazon (FBA) is a program we offer our sellers to outsource their order fulfillment to Amazon. The FBA Learning and Development (L&D) team empowers and enables our employees who support this program. We execute our learning and development strategy for new hires and existing associates, including leadership. We ensure our employees have the...

  • Program Manager II, ShipTech

    3 weeks ago

    Hyderabad, India ADCI HYD 13 SEZ Full time

    Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, come join us at Amazon.ShipTech is the connective tissue, which connects Transportation Service Providers, First Mile, Middle Mile, and Last Mile to facilitate the shipping of billions of packages each year. Due to criticality of the ShipTech systems,...