Wealth Team Leading

Found in: Whatjobs IN C2 - 2 weeks ago


kolkata, India Corphive Full time
  • Manage customers issues on service or FX/investment needs. Escalate if required. Probe and identify requirements to provide appropriate solutions to customers.
  • Ensure proficient knowledge on all products (SA, TD, Investments, FX and insurance) services. Be the leader for resolving all queries complaints. Ensure full training briefing on all product launches upgrades by the relevant product digital teams.
  • Research complaints compliments. Analyze suggest innovations ideas on product service improvement in addition to service level improvements.
  • Handling of complaints customer journey is supported by the Client Experience teams.
  • Keep attuned to the current economic and financial markets to be current and proficient in attending to customers queries.
  • Work hand in hand with fellow India Distribution team and overseas RMs and onshore offshore Service Manager to ensure that all business objectives of the Corridor team(s) are met.
  • Ensure compliance with operations risk and rigour requirements e.g. KYC and anti-money laundering measures.
  • Establish Bank as a wealth management provider in all NR markets. Undertake frequent competitor analysis so that product suite is in line with (or ahead of) competing banks.


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