Lansing MI
3 months ago
mon, India
NextRow Digital
Full time
Job Title: CRM Analyst
Location: Lansing MI
Duration: 12 MonthsContract
Duties& Responsibilities:
- Reviews analyzes and evaluates business systems and userneeds.
- Triage user requests and ticketsassign priority and severity and communicate effectively to allstakeholders.
- Maintain and prioritize CRMinbox communications.
- Draft and sendcommunications to users and specific audiences related to businessprocess upgrades timelines system changes or anything relevant tothe system.
- Formulates systems to paralleloverall business strategies.
- Preparessolution options risk identification and financial analyses such ascost/benefit ROI buy/build etc.
- Writesdetailed description of user needs program functions and stepsrequired to develop or modify computer programs.
- Prepare and document Functional and TechnicalSpecifications for reporting and data warehouse work. Assist withbusiness warehouse/intelligence support and enhancements.
- Assist with developing and drafting RFPs.
- Assist in deployment and management ofenduser reporting tools and platforms.
- Workwith IT and business project teams to understand reporting and datawarehousing requirements and propose solutions.
- Document and provide knowledge transfer to the rest ofthe Enterprise Reporting Team for all solutions.
- Reviews analyzes and evaluates business systems and userneeds.
- Formulates systems to parallel overallbusiness strategies.
- Relies on limitedexperience and judgment to plan and accomplish goals.
- Performs a variety of tasks.
- Worksunder general supervision; typically reports to a project manager.
- Attends all BH CRM meetings as appropriateand assigned.
Qualifications/Requirements:
- Experienced with business processreengineering and identifying new applications of technology tobusiness problems to make business more effective.
- Familiar with industry standards (including Legacy Coreand Emerging technologies) business process mapping andreengineering.
- A certain degree of creativityand latitude is required.
- Has knowledge ofcommonly used concepts practices and procedures within a particularfield.
- Familiar with relational databaseconcepts and clientserver concepts.
- Abilityto organize evaluate and present informationeffectively.
- Ability to analyze synthesize andevaluate a variety of data for use in program development andanalysis.
- Other required skills aretechnologically savvy; strong training and technical assistanceskills; excellent oral and written communication skills; and highlyorganized and detail oriented.
- Required skillsin the use of all necessary software necessary to execute statedduties and responsibilities (includes the suite of Microsoft Officeapplications such as Word Excel PowerPoint Outlook).
- Ability to meet competing deadlines.
- Strong data management skills.
- Experience in process improvement project management anddata management