Administrator
2 weeks ago
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No. Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails 2. EUC Consulting
-
Administrator
1 month ago
Chennai, India Professional Elevators pvt ltd Full timeAdministration Managers are responsible for managing and overseeing company's day to day administrative processes in a efficient manner. - Preparation of the Quotations. - Attendance - Maintain installation tracker - Service team co-ordination - Plan, coordinate and manage all administrative procedures and systems. - Record & Maintain the individual Sales...
-
Administrator
1 week ago
Chennai, India HTC Global Services Full timeOpenShift Administration Location: Chennai/Bangalore/Hyderabad Notice Period: Immediate to 15 days Job Description: Overall 10+ years of experience of where minimum 4+ in Redhat Linux Administration experience as a L3 Admin. 6+ years of Admin experience in OpenShift Administration ITIL Service Management with exposure on incident, Problem and Change...
-
Administration Manager Office Administration
1 week ago
Chennai, Tamil Nadu, India Aryan technologies Full timeApply for Administration Manager,Office Administration, Aryan Technologies in Chennai ,Delhi ,Kolkata ,Mumbai ,Pune for 0 - 3 Year of Experience on
-
Administration Manager Office Administration
3 days ago
Chennai, India Aryan technologies Full timeApply for Administration Manager,Office Administration, Aryan Technologies in Chennai ,Delhi ,Kolkata ,Mumbai ,Pune for 0 - 3 Year of Experience on TimesJobs.com.
-
IT Administrator
1 month ago
Chennai, India myproject.ai Full timeWe are seeking an IT Administrator to join our dynamic team. You will collaborate with our IT team to oversee the technical infrastructure and ensure the smooth operation of our systems, playing an integral role in maintaining the reliability and functionality of our IT environment. **RESPONSIBILITTIES**: - Proven experience in IT administration and...
-
Server Administration
1 month ago
Chennai, India Larsen & Toubro Limited Full time**ROLES OF A SERVER ADMINISTRATOR** Server administration is a critical position that has strict guidelines for job consideration. Personnel must have a high level of integrity and good computing skills. - **Install, configure and maintain computer hardware**: - **Recover data**: - **Closely monitor the performance of the servers at all times**: -...
-
Windows Administrator
2 days ago
Chennai, India Innova ESI Full timeCompany DescriptionInnova ESI is a leading IT partner firm with a global presence and a focus on providing innovative and sustainable IT solutions for businesses. With a mission to drive digital transformation, we deliver end-to-end data solutions and strive to enhance business operations and enable growth. As a joint venture of Enterprise Solutions, Inc....
-
Administrator
4 weeks ago
Chennai, India HTC Global Services Full timeOpenShift AdministrationLocation: Chennai/Bangalore/HyderabadNotice Period: Immediate to 15 daysJob Description:Overall 10+ years of experience of where minimum 4+ in Redhat Linux Administration experience as a L3 Admin.6+ years of Admin experience in OpenShift AdministrationITIL Service Management with exposure on incident, Problem and Change...
-
Administrator
4 weeks ago
chennai, India HTC Global Services Full timeOpenShift Administration Location: Chennai/Bangalore/Hyderabad Notice Period: Immediate to 15 days Job Description: Overall 10+ years of experience of where minimum 4+ in Redhat Linux Administration experience as a L3 Admin. 6+ years of Admin experience in OpenShift Administration ITIL Service Management with exposure on incident, Problem and Change...
-
Administrator
4 weeks ago
Chennai, India HTC Global Services Full timeOpenShift AdministrationLocation: Chennai/Bangalore/HyderabadNotice Period: Immediate to 15 daysJob Description:Overall 10+ years of experience of where minimum 4+ in Redhat Linux Administration experience as a L3 Admin.6+ years of Admin experience in OpenShift AdministrationITIL Service Management with exposure on incident, Problem and Change...
-
Basis Administrator
1 month ago
Chennai, India Lactalis India Full timeRoles And Authorization - User Management - HANA DB Administration - Backup and Restore - TMS and Transport management - Sandbox Refresh - Daily Health Check - Client Administration - Spool Management - Understanding System Landscape - Exposure to Kernels and Versions - Router Sting Administration - Trouble shooting - OS knowledge - Optional but Added...
-
System Administrator
3 days ago
Chennai, India JYOTI PLACEMENT SERVICES Full timeSystem Administrator at Chennai PNB branch. 1. Operating System level Cluster creation/ maintenance/administration. 2. Maintenance/ Creation/ Administration of Domain Controller/ Additional Domain Controller. 3. User Account Administration. 4. File and Printer administration. 5. Trouble shooting operating System level issue. 6. Maintaining/...
-
Administration Officer
5 days ago
Chennai, India Hindustan Hr Full timeADMIN Location: Chennai **Salary**: 20k to 25k Experience:5+yrs Skills: MS Office Languages: Tamil, Hindi& English Must Qualification: Any Degree. **Office Administrator Responsibilities**: - Welcoming visitors and directing them to the relevant office/personnel. - Coordinating and managing appointments, meetings, and the conference. - Performing...
-
Receptionist/administrator
1 month ago
Chennai, India DEMURE INTERIORS PRIVATE LIMITED Full timeWe are looking for a receptionist to be responsible for greeting clients and visitors to our office. **Receptionist Responsibilities**: - Greet clients and visitors with a positive, helpful attitude. - Announcing clients as necessary. - Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor...
-
Office Administrator
7 days ago
Chennai, India Hemalite Products Private Ltd Full timeThe Office Administrator will coordinate office activities and operations while providing administrative support to management. - **Supervisory Responsibilities**:_ - Oversees the daily workflow of administrative staff, assigning responsibilities to ensure efficient administrative operations. - **Duties/Responsibilities**:_ - Greet office visitors, answer...
-
Receptionist/administrator
4 weeks ago
Chennai, India DEMURE INTERIORS PRIVATE LIMITED Full timeWe are looking for a receptionist to be responsible for greeting clients and visitors to our office. **Receptionist Responsibilities**: - Greet clients and visitors with a positive, helpful attitude. - Announcing clients as necessary. - Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor...
-
Office Administrator
4 days ago
Chennai, India THE ARK, LEARNING ARENA Full timeWe are looking for a reliable Office Administrator. They will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth. **Responsibilities** - Coordinate office activities and operations to...
-
Informatica Administrator
3 days ago
Chennai, India 2086 DXC Technology India Private Limited Full timeJob Description: Job Description Informatica Administrator Job Location : Hyderabad / Bangalore / Chennai / Noida/ Gurgaon / Pune / Indore / Mumbai / Kolkata Minimum 5 years as Informatica Administrator. Mandatory skills: Informatica Power Centre and IDQ administration. Good to have the knowledge of Qlik tool. Good to Have: BDQ,EDC,AXON and...
-
Chief Administrator
4 weeks ago
Chennai, India THE IMPACT IAS ACADEMY Full time_**Responsibilities**:_ **1. The Chief administrator is responsible for ensuring that the day-to-day affairs of the academy runs in parallel to its overall objective.** **2. To be precise, the chief administrator is expected to ensure increased enrollment and regular attendance of students, supervise the digital marketing, youtube channel and the like.** -...
-
Administrative Coordinator
3 weeks ago
chennai, India Alert Security Solutions I Pvt Ltd Full timeAlert Security Solutions I Pvt Ltd is looking for an Administrative Coordinator to join our team. The Administrative Coordinator will be responsible for providing administrative support to various departments within the company. This includes managing calendars, coordinating meetings and events, preparing reports and presentations, and handling general...