[3 Days Left] E-Commerce Automotive Spare Parts Customer Service Representative

1 week ago


Delhi, India Newparts, Inc. Full time
Job Description: Automotive Customer Service Representative

Location: Remote (North American Hours)

Desired Skills and Experience:

- Education: Bachelor's degree in Engineering- Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities:

- Manage daily customer requests through a shared mailbox and provide member support across multiple channels (SMS, phone, emails).- Ensure customer satisfaction by addressing complaints and inquiries promptly.- Conduct product sales and process returns and related requests.- Identify and assess customers' needs to achieve satisfaction.- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.- Maintain records of customer interactions, comments, and complaints.- Provide feedback to management regarding customer issues, concerns, and emerging trends.- Adhere to communication procedures, guidelines, and policies.- Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.- Develop and document knowledge into useful content.- Continuously enhance knowledge of products and services.- Achieve or surpass performance targets.- Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills:

- Demonstrated experience in customer service.- Automotive repair, parts, and component knowledge (required).- Technical or engineering experience.- Proficiency in English.- Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.- Ability to multitask, prioritize tasks, and manage time efficiently.- Maintain a positive, empathetic, and professional demeanor with customers.- Customer-centered approach with adaptability to various customer personalities.- Teamwork skills for working with team members and other departments.- Ability to work remotely in shifts aligned with market operational hours.- Digital literacy.- Willingness to achieve goals and pursue self-improvement.- Capability to perform effectively under pressure.- Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team

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