Support Engineer, Fire TV

3 days ago

Chennai, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you. The Digital Media Technology group builds unique and exciting digital products and responsible for FIRE TV products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level.
Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams.
Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations
Support engineering and troubleshooting on issues related to the digital platform services and content for various products
Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements
Production Builds, Tools, and Configuration Management for software product releases and successful deployments.
This job requires you to constantly hit the ground running , Collaborate with partners and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:
Provide first level of support for tickets filed by 3P partners
Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
Read and understand complex application code and make code fixes to resolve support issues
Software deployment support in staging and production environments.
Develop tools to aid operations and maintenance.
System and Support status reporting.
Ownership of one or more Digital products or components.
Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
BASIC QUALIFICATIONS:
- 3+ years of network and operating system support experience
- 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
- 3+ years of database administration experience
- 3+ years of software development with object oriented language experience
- 3+ years of continuous integration and continuous delivery (CI/CD) experience
- 3+ years of information security and compliance experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
PREFERRED QUALIFICATIONS:
- Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence.
- BIG PICTURE: solve problems at their root, stepping back to understand the broader context
- PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.

  • Support Engineer, Fire TV, Fire TV

    7 months ago

    Chennai, India ADCI MAA 12 SEZ Full time

    Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The...

  • Support Engineer, Fire TV, Fire TV

    3 days ago

    Chennai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of...

  • Software Engineer in Test for Fire TV

    4 days ago

    Chennai, Tamil Nadu, India myGwork Full time

    We are looking for a skilled Software Development Engineer in Test to join our Amazon Fire TV team. As an SDET, you will play a critical role in shaping the future of television by architecting and designing automation for next-generation Fire TV features.About the RoleAs an SDET on our Fire TV team, you will be responsible for creating and designing...

  • Senior Software Engineer

    1 month ago

    Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    **About ADCI MAA 12 SEZ**We are a leading technology company pushing the boundaries of innovation in the Fire TV ecosystem. Our team is dedicated to delivering exceptional experiences for our customers and partners.**Estimated Salary: $120,000 - $180,000 per year****Job Description**We are seeking an experienced Senior Software Engineer to join our Fire TV...

  • Software Engineer for Fire TV

    4 days ago

    Chennai, Tamil Nadu, India myGwork Full time

    About the RoleA Support Engineer position has become available on the Fire TV team at Amazon Lab126. As a key member of our team, you will be responsible for providing first-level support for handling Jiras, tickets, and operational issues from production services.### Job Responsibilities- Provide first-level support for handling Jiras, tickets, operational...

  • Fire TV Software Development Engineer

    4 days ago

    Chennai, Tamil Nadu, India myGwork Full time

    About myGwork and Amazon Fire TVmyGwork, an inclusive employer, is a member of the largest global platform for the LGBTQ+ business community. We are proud to partner with companies like Amazon to provide innovative and groundbreaking products that revolutionize consumer experiences.A key component of our partnership is the Amazon Fire TV team, which designs...

  • Senior Quality Assurance Engineer for Fire TV Automation

    4 days ago

    Chennai, Tamil Nadu, India myGwork Full time

    About AmazonAmazon is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We are committed to making our workplace accessible, equitable, and fulfilling for everyone. Our company values diversity in all its forms and strives to create an environment where individuals can be themselves without fear...

  • Sr Software Development Engineer

    3 days ago

    Chennai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Do you want to re-invent how 10s of millions of people enjoy shows and movies on their TVs and Tablets?Fire TV Business and Devices Advertising (FBDA) includes...

  • Sdet Ii

    6 months ago

    Chennai, India ADCI - Karnataka Full time

    1+ years of test automation frameworks and tools building experience - 2+ years of non-internship professional software development testing experience - Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design - Bachelor’s Degree in Computer Science or related field 4+ years of experience as a...

  • Software Development Engineer II

    6 months ago

    Chennai, India ADCI MAA 12 SEZ Full time

    Are you interested in jumping into the driver’s seat of our sensational FireTV partner products? We are looking for exceptional talent to join as Software Development Engineer in the Fire TV team.Our charter is to provide customers and partners a compelling, secure, and robust experience with a steady flow of engaging new features throughout the lifetime...

  • Software Development Engineer II

    7 months ago

    Chennai, India ADCI MAA 12 SEZ Full time

    Are you interested in jumping into the driver’s seat of our sensational FireTV partner products? We are looking for exceptional talent to join as Software Development Engineer in the Fire TV team.Our charter is to provide customers and partners a compelling, secure, and robust experience with a steady flow of engaging new features throughout the lifetime...

  • Senior Technical Program Manager, Fire TV

    3 days ago

    Chennai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Fire TVs are being sold across the globe for different leading brands like Panasonic, Xiaomi, TCL, Hisense, Toshiba etc. We are looking for an experienced Senior...

  • Software Development Engineer II

    24 hours ago

    Chennai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you interested in jumping into the driver's seat of our sensational FireTV partner products? We are looking for exceptional talent to join as Software...

  • Software Development Engineer

    3 days ago

    Chennai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Do you want to re-invent how 10s of millions of people enjoy shows and movies on their TVs and Tablets?Fire TV Business and Devices Advertising (FBDA) includes...

  • Quality Assurance Engineer, Fire TV Product QA

    3 days ago

    Chennai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of...

  • Digital Product Engineer

    4 days ago

    Chennai, Tamil Nadu, India myGwork Full time

    About AmazonAmazon is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. We're committed to providing a workplace where every employee can thrive.Job SummaryWe're seeking a skilled Software Development Engineer to join our team in building innovative consumer experiences for the Fire TV Appstore.Key...

  • Fire TV Quality Assurance Specialist

    2 days ago

    Chennai, Tamil Nadu, India myGwork Full time

    This is a role at Amazon, an inclusive employer and a member of the global LGBTQ+ business community. The position involves collaboration with teams to improve test coverage.About the JobAs a Quality Assurance Technician I for Fire TV, you will work in teams to write and maintain test cases for various features. You will have opportunities to develop...

  • Fire TV Enterprise Tools Architect

    3 weeks ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Software Development Manager Role OverviewWe are looking for a highly skilled Software Development Manager to join our team at ADCI - Tamil Nadu in Chennai. This is an exciting opportunity to lead a team of engineers and contribute to the development of innovative, mission-critical, high-volume applications that customers love.About the RoleThis...

  • Senior Software Quality Assurance Specialist

    4 days ago

    Chennai, Tamil Nadu, India myGwork Full time

    About the RoleWe are seeking an experienced Senior Software Quality Assurance Specialist to join our Amazon Fire TV Edition team. In this role, you will play a key part in shaping the future of what people watch on television by ensuring the highest quality user experience on all of our streaming media players.Job DescriptionYou will have the opportunity to...

  • Engineering Lead for Fire TV Device Customization

    3 days ago

    Chennai, Tamil Nadu, India myGwork Full time

    This role is an opportunity to join Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.About the TeamAs part of the FireTV ETS (Enterprise Tools and Services) team, you will be responsible for managing automation and customization solutions for FireTV 1P/3P. This involves acting as the...