Mdm Team Lead

14 hours ago

Faridabad, India Whatjobs IN C2 Full time

Responsibilities · Manage the team of 14 data stewards responsible for governance and maintenance of material master data. i.E. FINI, RAW, PACK · Manage day-to-day operations of the team: team meetings, daily KPIs, quality monitoring of the work done by the team · Coach and develop the team · Responsible, together with the team, to be the Single Point of Contact and escalation channel for business for Operations issues · Manage escalation process of team issues raised by business · Conduct root cause analysis for the recurring escalations and errors reported in process and ensure to execute CAPA (Corrective Action & Preventive Action) for errors identified. · Continued focus on standardization and optimization to drive optimization and customer satisfaction · Monitor and improve data accuracy, completeness, and consistency in ERP systems · Support Projects and Stakeholder Collaboration · Partner with business stakeholders, IT, and data governance teams to resolve issues and support initiatives. · Customer Service mindset with excellent customer service skills. · React to business changes, optimize processes, simplify workload, identify risks and alert in time - Educational Level: - Post-Graduation in Business Administration, Accounting, Finance, Economics, IT or equivalent work experience - Working Experience: - Minimum 10 years’ overall experience with 5 years’ experience in MDM related function and 2 years in people manager role - Experience in managing operations teams (delivery within SLAs) and leadership skills - Experience in MDM application systems as key user (preferably SAP and SAP MDG) - Expertise in SAP Material Master data (MM) - Skill required: - Keeps deadlines and produces high quality output - Strong work-ethic and commitment to business principles - Excellent communication, networking and presentation skills - Ability to multi-task, follow through on actions agreed and attention to detail - Fluent in both written and oral English - Proficient in SAP, MDG, ServiceNow - Expertise in Microsoft Excel and Power Bi

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