Quality Analyst

1 week ago

Bengaluru, India Trigent Software Full time

Were Hiring - Quality Analyst (International Voice Process)

Location: Bengaluru

Experience Required: 4+ years (minimum 1 year in QA for international voice processes)

Employment Type: Full-Time

Working Days/Shift: Night Shifts( Rotational)

Job Description

We are seeking a skilled Quality Analyst (International Voice Process) to join our team. The ideal candidate will have hands-on experience in monitoring, evaluating, and improving voice-based interactions. You will play a critical role in ensuring that our customer service quality standards are consistently achieved and exceeded.

Key Responsibilities:

  • Quality Monitoring: Evaluate and audit customer calls to ensure adherence to company standards, scripts, and compliance guidelines.
  • Performance Analysis: Analyze performance metrics, identify improvement areas, and recommend corrective actions.
  • Feedback & Training: Provide structured feedback to agents and support the training team in designing development programs.
  • Documentation: Maintain accurate records of QA assessments, reports, and action plans.
  • Process Improvement: Work with management to refine QA frameworks, tools, and strategies.
  • Compliance: Ensure all QA activities align with company policies, industry standards, and client requirements.

Qualifications:

  • Education: Bachelors degree.
  • Experience: Minimum 4 years overall experience, with at least 1 year in QA for international voice processes.

  • Skills Required:

  • Strong knowledge of QA parameters and metrics for voice processes.

  • Excellent analytical and problem-solving skills.
  • Strong verbal and written communication.
  • Proficiency in QA tools/software.

  • Good understanding of customer service principles.

  • Other Requirements:

  • Flexibility to work in different shifts (including nights/weekends).

  • Ability to work under pressure and meet deadlines.

What We Offer:

  • Dynamic and collaborative work environment.
  • Growth opportunities within QA and operations.
  • Competitive salary and benefits.

If you or someone you know fits this role, apply directly through the job post or share your resume

  • Quality Analyst

    1 week ago

    Bengaluru, India Great Learning Full time

    Job Description Great Learning is hiring experienced quality analysts to work full-time with us. We are looking for a Quality Analyst to join our team and help check our programs/courses that meet our organization's quality standards. The responsibility of quality analysts is to create and execute test plans to ensure our processes function properly....

  • Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Great Learning Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job DescriptionGreat Learning is hiring experienced quality analysts to work full-time with us. We are looking for a Quality Analyst to join our team and help check our programs/courses that meet our organization's quality standards. The responsibility of quality analysts is to create and execute test plans to ensure our processes function properly. Identify...

  • Quality Analyst

    1 week ago

    Bengaluru, India NatWest Group Full time

    Job Description Join us as a Quality Analyst - If you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testing - You'll be assisting the feature team to define testable work and make sure that desired customer experiences and outcomes are achieved - Joining...

  • Quality Analyst

    3 weeks ago

    Bengaluru, Karnataka, India NatWest Markets Full time

    Job DescriptionJoin us as a Quality Analyst- This is an opportunity for a driven individual to take on an exciting new career challenge- You ll be able to build and maintain a wide network of stakeholders of varying degrees of seniority- It s a chance to have a tangible effect on our function, put your existing skills to the test and advance your career-...

  • Quality Analyst

    1 week ago

    Bengaluru, India Star Secutech Full time

    Minimum 5 years of experience in International Inbound Voice Process2 experience as Quality Analyst (on paper)Please whatsapp your resume or reach me

  • Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India DigiFocal IT Solutions Pvt Ltd Full time

    Job Title: Quality Analyst Job Description The role of Quality Analyst is to perform Quality Assurance audits or phone calls. Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of organization associates who deal with our existing and potential customers. The QA will monitor inbound and outbound call and emails...

  • Quality Analyst

    1 week ago

    Bengaluru, India InSnap Technologies Pvt Ltd Full time

    Job Title: Sales Quality Analyst Location: Koramangala, Bangalore Experience: 1–3 years (preferred in Sales Quality/QA roles) Salary: Up to 7LPA Shift: US shift - 7:30PM to 5:00AM Industry: [e.g., SaaS, B2B, IT Services, etc.] Notice: Immediate Joiners required Contact: 9731129248 - Jason Lucas Email Id: jason.lucas@insnap.in Job Overview: We are...

  • Quality Analyst

    3 days ago

    Bengaluru, Hyderabad, Pune, India Apexon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position: Analyst IIRole: Quality AnalystLocation: Bangalore/Pune/Hyderabad/Chennai/AhmedabadExperience: 10+ yearsResponsibilities:Analyse existing quality processes to identify gaps, inefficiencies, and areas for improvementProject AuditsDevelop, document, and implement process improvements aligned with business goals and industry standardsCollaborate with...

  • Quality Analyst

    3 days ago

    Bengaluru, Karnataka, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...

  • Quality Analyst

    1 week ago

    Bengaluru, India Bourbon International Full time

    Hiring: Quality Analyst (BPO)Work from Office | 6 days working (1 rotational off)4+ years overall exp. with min. 1 year as QA in BPO (E-commerce exp. preferred)Must be fluent in English & Hindi | Salary: 4–5 LPA (based on last drawn) Required Candidate profile Knowledge of 7QC tools, quality analysis, reporting & analytics