Operations Manager/Ops Manager/Diversity/International BPO

3 weeks ago

Kolkata, India Hiresquad Full time

Leading BPO in Kolkata

Hiring Operations Manager- International Voice Process

Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process

Handled Team Span of 80+ including Team Leader, Assistant Manager

Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS

CTC UPTO 18LPA

Candidate willing to relocate can also Apply

Looking for Diversity Candidates

Immediate joiners/ 1Month notice

Key Roles and Responsibilities

  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
  • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
  • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
  • Create and maximize relationships with client partners
  • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets
  • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
  • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
  • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality,
  • WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
  • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
  • Attend business reviews with the client
  • Handle a team of team leaders
  • 7-8 years client facing Work experience in a BPO

Key Skills and knowledge:

  • Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting
  • Flexibility to work in any shift and, on weekends
  • Establish a course of action for self and others to accomplish specific goals
  • Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback
  • Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
  • Work well under pressure and follow through on items to completion while maintaining professional demeanor.
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
  • Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrate ability to mentor, coach and provide direction to team members
  • Willingness to work in a flexible schedule

Educational qualification Graduation

Interested candidates can mail their cv at or call

  • Operations Manager

    3 weeks ago

    Kolkata, India CogentHubCX Full time

    Job Summary: We are seeking a highly driven and experienced Operations Manager to oversee day-to-day activities in our BPO operations. The ideal candidate will bring leadership, efficiency, and a results-oriented mindset to ensure service delivery, team performance, and client satisfaction. This role is critical for meeting SLA targets, managing team leads,...

  • Operations Manager

    2 weeks ago

    Kolkata, West Bengal, India CogentHubCX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary:We are seeking a highly driven and experienced Operations Manager to oversee day-to-day activities in our BPO operations. The ideal candidate will bring leadership, efficiency, and a results-oriented mindset to ensure service delivery, team performance, and client satisfaction. This role is critical for meeting SLA targets, managing team leads,...

  • HR Manager International BPO

    5 days ago

    Kolkata, West Bengal, India ZAN Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're looking for a proactive HR Manager with proven experience in international BPO/voice hiring and IT/digital recruitment. You'll take full ownership of our in-office HR, from recruitment to admin, payroll, compliance, and employee relations. Required Candidate profile2+yrs HR manager with hands-on international BPO/voice and IT recruitment Prior...

  • Transactional Quality Manager/Quality Manager//International BPO

    3 weeks ago

    Kolkata, India Hiresquad Full time

    Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call...

  • Operations Manager

    3 weeks ago

    Kolkata, India Turiyam Consultancy Full time

    An Operations Manager oversees daily BPO operations, focusing on efficiency, team performance, budget management, and client satisfaction by ensuring smooth service delivery and service level agreements (SLAs) are met

  • International BPO WFH English + French

    1 week ago

    Greater Noida, Kolkata, Nepal, India Global Fact To Act Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    International BPO WFH English + French , Bengali or Nepali Excellent comm in skill in EnglishSal- 3 to 5 lac French - upto 10lacHR round, OPs , Client roundAmcat 70 + C2 marksHr

  • Quality Manager

    3 weeks ago

    Kolkata, India CogentHubCX Full time

    Location: KolkataDepartment: Quality Assurance / Process ExcellenceIndustry: BPO / Call Center / Telecom / Customer ServiceEmployment Type: Full-time Job Summary: We are hiring a detail-oriented and experienced Quality Manager for our Telecom BPO operations in Kolkata. The ideal candidate will lead the Quality Assurance function, drive process improvements,...

  • Quality Manager

    2 weeks ago

    Kolkata, West Bengal, India CogentHubCX Full time ₹ 70,000 - ₹ 1,30,000 per year

    Location: KolkataDepartment: Quality Assurance / Process ExcellenceIndustry: BPO / Call Center / Telecom / Customer ServiceEmployment Type: Full-timeJob Summary:We are hiring a detail-oriented and experienced Quality Manager for our Telecom BPO operations in Kolkata. The ideal candidate will lead the Quality Assurance function, drive process improvements,...

  • Urgent International Bpo

    2 weeks ago

    Kolkata, India Ishmeet Consultant Full time

    From 0 to 5 year(s) of experience - ₹ 1-3.5 Lacs P.A. - Kolkata**Roles and Responsibilities** Grad/ Undergrad both will be eligible. Minimum 6 months international voice experience is mandatory. Salary upto 25k in hand Location - New town **Perks and Benefits** Key Skills - bpointernational voice - international bpoenglish speakingcustomer...

  • Country Manager

    1 week ago

    Kolkata, India Safe Planet Full time

    🌍 We’re Hiring – Country Manager (Kolkata, India) 🚀Safe Planet Group, a leading Australian energy company, is expanding globally. We are establishing our backend operations in Kolkata and are seeking a Country Manager to lead this exciting new chapter.💼 Role: Country Manager – India (Kolkata)📍 Location: Kolkata, India📈 Growth Path: Head...