CONTENT(Aspera and Signiant tools)
2 months ago
Must Have - CONTENT(Aspera and Signiant tools)
Experience - 5 - 8 years
Location - Bengaluru/Mumbai
Notice period - Immediate
Provide technical assistance to Signiant & Aspera customers and partners. Responsibilities:
• Daily monitoring of multiple Signiant/Aspera Manager Dashboards
• Troubleshoots all failed transfer jobs within agreed SLA via Signiant/Aspera Manager’s dashboard
• Works with the monitoring team regarding scheduling downtime for agents/servers
• Co-ordinate all maintenance windows works with L3 team
• Work with 3rd party contacts and troubleshoots issues with them directly
• Manage Signiant/Aspera users to ensure correct configured with associated agents
• Provide superior technical support to Content Delivery users via phone, emails or chat.
• Work closely with Engineering and Development teams to assist in developing patches, updates and scripts to resolve customer issues.
• Assist in the creation and maintenance of knowledge-base articles for the customer support knowledge base.
• Meet or exceed support and project specific goals and objectives. Skills/Experience Required:
• Have 3-5 years minimum experience in a post-production environment, with skills revolving around asset management and delivery.
• Minimum 3 years of professional IT experience with File transfer accelerator Aspera and Signiant
• Good Understanding of Signiant/Aspera error-codes
• Networking knowledge and troubleshooting experience including Administration, Routing, Switching, Firewalls and Load Balancers.
• Linux and Windows system administration.
• Ability to work a variety of shifts for support coverage
• Excellent oral and written communication skills.
• Strong technical, troubleshooting and analytical
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