Associate Reporting Analyst Hyderabad, India
14 hours ago
Your potential has a place here with TTEC’s award-winning employment experience. As a Associate Reporting Analyst working hybrid in Hyderabad, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all What You’ll Do – Are you looking for an opportunity where you will bring your analytical skills to the table and provide recommendations to improve processes? As a Reporting Analyst, you will provide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development, business analysis, business modeling and report development. You'll report to the Principal Reporting & Analytics. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll Lead data analysis and provide insights for continuous improvement initiatives in OPS. Design and implement scalable data models to improve reporting accuracy and efficiency. Develop database structures and reporting solutions using Looker, Studio, Power BI, SQL, and other tools. Collaborate with cross-functional teams (OPS leadership, clients, IT) to optimize performance and reporting frameworks. Participate in high level review discussions with OPS leadership and clients, representing the function in performance evaluations and OPS planning. Mentor colleagues within the function to enhance data analytics and reporting capabilities What You Can Expect 2+ years of experience in Reporting and Analytics (BPO experience required). Advanced Excel, Power Query, Zendesk platform and Zendesk Explore analytics tool Experience in building reporting suites and dashboards using Excel, and publishing to both internal and external stakeholders Understanding of BPO operations, including KPI tracking, performance reporting, and client deliverables Familiarity with data management and visualization tools such as SQL and Looker is a plus Communication and comprehension skills (both written and verbal) to be able to manage work and asks from Senior leaders and other leaders from OPS Ability to understand and problem solve on tasks relating to reporting
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