Director of Managed Services

Are you passionate about building high-performing global teams and redefining digital marketing delivery through AI? We're looking for a Director of Managed Services to lead Vendasta's Chennai operations into a new era of AI-powered excellence and scale our global service capabilities to new heights.

About the Job

Vendasta is on a mission to transform the way digital marketing services are delivered globally—and we need a visionary leader to make that happen in Chennai. As Director of Managed Services, you'll architect and execute a scalable strategy that blends human creativity with intelligent automation. You will lead a fast-growing team of professionals and position the Chennai hub as a global center of excellence for AI-powered service delivery. From operational execution to strategic innovation, your leadership will directly shape the future of fulfillment at Vendasta.

Your Impact

As a Director of Managed Services, you'll work with global stakeholders across Product, Engineering, Partner Success, and Leadership to:

• Architect and implement a scalable growth roadmap for the Chennai hub aligned with Vendasta's global strategy.
• Oversee all delivery operations across digital ads, listings, reputation, social, content, and websites—ensuring high-quality, SLA-driven outcomes.
• Lead AI integration and automation efforts, driving innovation across fulfillment workflows, QA, reporting, and onboarding.
• Manage the hub's P&L, optimize operations using data-driven insights, and grow revenue while improving service margins.
• Inspire and develop a 100+ person team, implement talent development programs, and promote a high-performance, inclusive culture.
• Collaborate cross-functionally to translate partner needs into scalable strategies and continuously improve platform capabilities.

What You Bring to the Table

You bring 10+ years of experience in digital marketing or managed services, including a proven track record leading large-scale, high-performing teams. You possess a deep understanding of performance marketing, content, listings, and SEO, as well as hands-on experience implementing AI or workflow automation in service delivery. You're an exceptional communicator and relationship-builder who can align global stakeholders and lead teams across time zones. Strong business acumen, experience owning budgets, and a data-driven mindset are must-haves.

Bonus points if you have:

• A Master's degree (MBA or equivalent)
• Experience working in SaaS or agency-serving platforms
• Google Ads, Meta Blueprint, or similar certifications
• A background leading global, cross-cultural teams or AI-powered service operations

About Vendasta

We help businesses get more customers. And keep them. We're on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you'll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you'll enjoy:

• Competitive health benefits, flex time, and annual work-from-anywhere options
• Equity opportunities and a chance to directly shape our AI future
• A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning
• A place where building AI isn't just a buzzword, it's the core of everything we do

Perks

Join the Vendasta team, where your well-being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work-from-anywhere policy. Take ownership of your future with our Employee Options Program, and enjoy the little things, like daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices.Invest in your growth through education reimbursement, in-house learning opportunities, and a suite of leadership development programs. We're driven by our values; Drive, Innovation, Respect, and Agility, and it shows in everything we do. Give back through community initiatives and volunteer opportunities, and build more than just a career, build a life you love. At Vendasta, you'll find the support, the challenge, and the culture to thrive. Discover your potential. Make an impact. Grow with us.

Discover your potential. Build something that matters. Help us lead the AI revolution from right here in Chennai.