Business Analyst II

2 weeks ago

bangalore, India Novo Nordisk Full time

Job Description:You will anchor the incident management within Quality Docs vaul t. It includes,Responsible for timely resolution of incident, compliance, support activities and managing service level agreements with key stakeholders, communicate with customers, service providers and system managers, also as defined by business processes.Single point of contact to log and follow-up on tickets filed to vendor (Veeva) and responsible for analysis of Veeva Vault lifecycle and workflows.Creation of Change Requests for assigned applications including defects, new functionalities, technical or functional issues and data corrections identifying the Initial Impact, Temporary fix.Supporting system manager on audits and inspection preparation with compliance maintenance for preparing data for periodic reports, deviations.End-to-end responsible for own delivery with minimal supervision and guidance from management.Qualifications6+ years of experience with relevant 4+ years in covering compliance maintenance, incident and problem support, change coordinator role.VEEVA Certification (UpToDate) is mandatory.Should have ITIL v4 certification.Experience from working in a project oriented, international matrix organization.Experience in working in Cloud systems.IT experience covering specification, design, development, validation, implementation, and maintenance of IT solutions in large organizations.Experience in working with GxP requirements, validation & compliance.Good understanding of Agile principles, methodologies, and events.Capable of working with distributed teams spread geographically - two or more countries.

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